Phong Truong
Seattle,WA
Summary
Experienced in fast-paced environments with a strong focus on maintaining high levels of quality. Worked in various locations including Downtown Seattle, Bellevue Washington, and most recently Columbia City. Skill set encompasses customer service, problem-solving, de-escalation, and self-control. Natural empathy and willingness to listen to both positive and negative feedback. Excel at adapting to different work environments and acquiring new skills. Eager to learn and grow, striving to meet and exceed high expectations. Excellent time management skills enable efficient balance of work and school commitments. Offering a flexible schedule with open availability. Poised to contribute effectively to any team.
Overview
4
4
years of professional experience
Work History
Main Barista
Coffeeholic House
01.2023 - 01.2024
- Similar to Matcha Maiko, I have done the same areas of work I have worked with machines and made drinks, handling more with customer service since one of the major skills I have learned and improved on was here
- Working here has improved my customer service skills immensely because a happy customer would make you a happy worker
- I was able to work through stressful times such as lines going around the corner especially during peak time and holidays
- One of the work requirements here was to have a fast and efficient pace while keeping good customer service
- I was able to accommodate picky customers with a professional and friendly service
- I always pay attention to the details, I always ask customers whether they have a dairy or nut allergy
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Floor Manager
Matcha Maiko Seattle/ Chamei Bellvue
01.2020 - 01.2023
- I have worked here making a variety of drinks and snacks such as Lattes, Ice creams, bubble waffles and cold drinks
- During my time working here I have done everything from servicing Ice Cream Machines, Waffle makers, POS systems and even setting up computers all the way to making schedules and even running the floor and running inventory
- I have also only worked there prior as a regular Barista and only took me 2 months to figure everything about the store and eventually becoming one of the managers at this location
- I have worked in environment that have a fast paced setting while still being at a high level of Quality
- I have worked in many settings and locations such as Downtown Seattle, Bellevue Washington, and recently Columbia City
- I am skilled in customer service, problem solving, de-escalation, self control
- I am empathetic and willing to listen to both positive and negative feedback
- I am able to adapt well into different work environments and learning new skills
- Even though I only have a few work experience, I am willing to learn new skills and work my way up to the high expectations
- I also have good time management skills
- I'm able to adjust my schedule for work and school efficiently
- I'm also very flexible about my work schedule and have a open availability
Education
High School Diploma - Honors, Running Start Dual Credit
Franklin High School
01.2023
Skills
- Communication
- Customer Service
- Problem Solving
- Fast Learner
- Time management
- Attention to detail
- Team player
- Exceptional customer service
- Decision-making
- Professional demeanor
Timeline
Main Barista
Coffeeholic House
01.2023 - 01.2024
Floor Manager
Matcha Maiko Seattle/ Chamei Bellvue
01.2020 - 01.2023
High School Diploma - Honors, Running Start Dual Credit
Franklin High School
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