Yadelis Quintana Figueroa
Davenport,FL
Summary
Customer-focused and dependable professional with experience in retail, guest service, and food service environments. Skilled in communication, problem-solving, teamwork, and creating positive guest experiences. Fluent in English and Spanish, with strong adaptability and organizational skills.
Overview
4
4
years of professional experience
Work History
Main Street Bakery Barista
Walt Disney World Parks and Resorts
Orlando, Florida
12.2024 - Current
- Delivered exceptional guest service in fast-paced food and beverage environment, enhancing overall guest satisfaction
- Facilitated guest orders while upholding Disney guest service standards, contributing to memorable dining experiences
- Collaborated with team members to streamline operations, ensuring organized and efficient service
- Handle customer concerns professionally and create positive guest experiences
Guest Advocate
Target
Davenport, Florida
11.2022 - 01.2025
- Assisted guests with purchases, returns, exchanges, and inquiries, ensuring a positive shopping experience
- Managed guest complaints professionally, resolving issues promptly to maintain guest loyalty
- Provided fast and friendly customer service as a cashier, enhancing guest satisfaction
- Handled guest pickups and drive-up orders accurately and on time
• Maintained strong communication with team members to ensure smooth daily operations
Education
High School Diploma -
Davenport High School
Davenport, FL05-2023
Skills
- Customer Service
- Communication
- Teamwork & Collaboration
- Adaptability & Flexibility
- Time Management
- Organization
- Critical Thinking & Problem Solving
- Conflict resolution
Self-Awareness
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Main Street Bakery Barista
Walt Disney World Parks and Resorts
12.2024 - Current
Guest Advocate
Target
11.2022 - 01.2025
High School Diploma -
Davenport High School