Olay Phonsavang Uy
West Sacramento,CA
Summary
Enthusiastic Service Manager knowledgeable about mechanical service needs. Expert in chipper operations, parts purchasing and customer satisfaction. Driven to keep service operations cost-effective, speedy and high-quality in order to maintain reputation for excellence.
Overview
8
8
years of professional experience
Work History
Service Manager
Cal-Line Equipment
Sacramento, CA
02.2018 - 08.2022
- Monitored team performance, adhered to service level agreements and provided detailed job training.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Followed up with customers during and after installations to verify satisfaction.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Guided techs on automotive repair, tool usage and equipment operation.
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 30%.
Repair Technician
Bailey's Inc.
Woodland, CA
01.2014 - 08.2017
- Adjusted machine settings to maximize performance and equipment longevity.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Education
Automotive Certificate - Automotive Mechanics
Lemon Hill Vocational School
Sacramento, CA06.2002
High School Diploma -
Sacramento Charter High School
Sacramento, CA06.2000
Skills
- Customer Service Management
- Culture Development
- Team Leadership
- Repair
Timeline
Service Manager
Cal-Line Equipment
02.2018 - 08.2022
Repair Technician
Bailey's Inc.
01.2014 - 08.2017
Automotive Certificate - Automotive Mechanics
Lemon Hill Vocational School
High School Diploma -
Sacramento Charter High School
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