Phoo Pwint Wai
San Jose,CA
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Barista
TP Tea
San Jose, CA
01.2025 - Current
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Ensured compliance with health and safety regulations, including proper food handling and cleanliness standards.
- Stocked customer service stations with paper products or beverage preparation items.
- Adhered to health department regulations concerning sanitation standards.
Server
Ramen Nagi
San Jose, CA
09.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Provided excellent customer service to ensure satisfaction.
- Presented menus and answered questions regarding items.
Server
Tutugether
San Jose, CA
09.2024 - 01.2025
- Recognized by management for providing exceptional customer service.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
- Accepted cash and credit card payments, issued receipts and provided change.
Freelance Sushi Chef
.
Knoxville, TN
12.2022 - 03.2024
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Prepared and served high-quality sushi and sashimi according to traditional Japanese recipes.
- Applied sauces, garnishes, condiments, and seasonings accurately.
Sushi Chef/Sushi Helper
Anaba Japanese Cuisine
Knoxville, TN
12.2022 - 04.2023
- Assembled custom sushi rolls at request of customer.
- Built and managed relationships with local vendors to obtain fresh, quality ingredients at cost-effective prices.
- Ensured quality of product was consistent throughout shift.
- Ensured that all food items were cooked at the appropriate temperatures before serving them to customers.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
High School Diploma -
Kings International School
Myanmar01-2021
Skills
- Customer service
- Food safety compliance
- Attention to detail
- Problem solving
- Time management
- Adaptable workflow
- Bus tables
- Ability to lift 30 pounds
- Foreign language proficiency
- High Volume Handling
- Memory retention
Languages
Chinese (Mandarin)
Limited
Korean
Limited
Burmese
Professional
English
Professional
Timeline
Barista
TP Tea
01.2025 - Current
Server
Ramen Nagi
09.2024 - Current
Server
Tutugether
09.2024 - 01.2025
Freelance Sushi Chef
.
12.2022 - 03.2024
Sushi Chef/Sushi Helper
Anaba Japanese Cuisine
12.2022 - 04.2023
High School Diploma -
Kings International School
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