Phoebe Miller

● Created an engaging counseling experience while communicating the intricacies of animal needs and behaviors to ensure the best possible fit for families.

● Made fun and creative branded handouts and other informational material using Google software and Canva.

● Updated shelter website with professional photos that showcased the available animals' personalities and encouraged adoption.

● Assisted Adoptions Manager in brainstorming exciting and new ways to promote adoptable animals and available retail.

● Created an excellent customer-service environment which led to strong relationships with clients and positive reviews for the company.

● Worked with a small team to prioritize and delegate daily tasks in a fast-paced environment.

● Developed leadership skills by handling high-stress situations using impromptu problem-solving while advocating for animals, clients, and fellow staff members.

● Able to navigate dificult conversations with clients, volunteers, and other staff members with compassion and professionalism.

Conducted lessons for a diverse range of students, who ranged from infants to adults, to achieve unique goals and solve complicated challenges.

● Ensured lessons followed a set plan and timeline while remaining creative and interesting.

● Used a compassionate approach with an open and excited attitude when working with kids.

● Some students came in scared of water and left giggling. Others came in nervous and left confident. I saw many students evolve and earn core memories.