PHRONDA L THOMPSON
Lilburn,GA
Summary
Experienced RN, BSN with strong clinical and people skills. Registered Nurse with 20+ years’ experience in clinical settings providing nursing care to diverse populations. Responsible RN with excellent communication skills demonstrated by number years of experience in healthcare. Strong Nurse Case Manager with OASIS and ICD 9 background. Solid clinical, utilization review, computer and case management experience within a managed care environment. Diligent nursing professional with demonstrated success in emergency patient care. Agile and responsive to dynamic patient needs and environmental conditions. Team-oriented and reliable with expert healthcare knowledge, clear verbal and written communication skills and sound clinical judgment.
Overview
25
25
years of professional experience
Work History
WAH RN Case Manager and Triage Nurse
Humana
St. Petersburg, FL
10.2015 - 01.2022
- Telephonic, Care manager a roster of 210 members
- Engage Humana members in a collaborative relationship which empowers the member to manage his or her physical,environmental and psychosocial health issues, to improve and maintain lifelong well being and remain at home
- Provide "best in class" complex care management to members, the frail elderly, the chronically ill and the functionally challenged
- Identify risks, gaps in care and prevent unnecessary hospitalizations and emergency room visits by developing an individualized interdisciplinary plan of care for members and families to follow in order to achieve lifelong well being in the home
- Educate the member on preventative health care
- Comply with all onboarding, annual and other mandatory trainings as assigned
- Collaborate with other members of the "care team" including members’ physicians and clinical associates
- Educate on resources to assist with medication reconciliation and understanding of medical conditions.
- Updated patient charts with data such as medications to keep records current and support accurate treatments.
- Worked with suppliers and vendors on provision of medical equipment, items and services.
Registered Nurse Case Manager
Kentucky One Health
Lexington, KY
06.2001 - 05.2015
- With Kentucky One Health St
- Joseph Hospital since 2001 working in various positions including 8 years in home health, 1 year in the emergency department and 5 years in wound care
- In total, I have 17 years of case management experience which includes coordinating care for the patients via phone calls, fax and/or email
- Extensive OASIS and ICD 9 experience.
Home health Registered Nurse case manager
Cardinal Hill Home Care
Lexington, KY
07.2011 - 06.2012
RN Case manager
Cardinal Hill Home care
01.2006 - 01.2008
- In 2011, I returned to Cardinal Hill Home care on a prn basis making nurse visits and coordinating the PIL (patient information logistics) for all qualified patients in the agency
- The PIL program is a computerized assessment system for patients with CHF, diabetes and COPD
- Medical equipment that is placed in patients home is linked to the home care computer to send patient data as the patient performs the assessment
- The program allowed me to keep the patient out of the hospital because early intervention was implemented based on abnormal results.
Staff Registered nurse
Dialysis Clinic Inc
Lexington, KY
07.1999 - 06.2001
- Assessed dialysis patients prior to, during and after treatment
- Served as charge nurse
- Administered medication
- Assembled necessary equipment to provide treatment for the patients
- Collaborated with a multidisciplinary team to provide total care for the patients.
Education
Bachelor of Science - Nursing
Albany State University
1998
Skills
- Decision Making
- Medical Supply Management
- Care Coordination
- Critical Thinking
- Great computer skills
- Patient Care Assessment
- Patient Condition Monitoring
- Attention to Detail
- Preventive Healthcare
- Accurate Documentation
- Needs Assessment
- Clear Patient Communication
Accomplishments
- Have been nominated on several occasions for the nursing Daisy Award
- Have received multiple St Joseph Hospital love awards written by patients and coworkers
- Received Shining Star award from a member who wrote a letter of satisfaction to the president of Humana the care he received from me.
References
Available upon request
Timeline
WAH RN Case Manager and Triage Nurse
Humana
10.2015 - 01.2022
Home health Registered Nurse case manager
Cardinal Hill Home Care
07.2011 - 06.2012
RN Case manager
Cardinal Hill Home care
01.2006 - 01.2008
Registered Nurse Case Manager
Kentucky One Health
06.2001 - 05.2015
Staff Registered nurse
Dialysis Clinic Inc
07.1999 - 06.2001
Bachelor of Science - Nursing
Albany State University
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