Phuong Ngo
Vacaville,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
1
1
year of professional experience
Work History
Customer Service Sales Representative
Calligaris & Ligne Roset
Ho Chi Minh City, Viet Nam
10.2024 - 01.2025
- Created detailed proposals for clients outlining products and services offered by the company.
- Maintained comprehensive understanding of company offerings to drive consistent sales during routine service touches.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Advised customers on promotions, sales procedures and strategies for maximizing results from company products.
FDI Relationship Management Internship
Vietcombank
Ho Chi Minh City, Vietnam
07.2024 - 10.2024
- Cultivated strong, long-term relationships with clients.
- Designed customized solutions tailored to meet client needs.
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Digital Marketing Executive
Gold Coast Shopping Mall
Nha Trang City, Vietnam
10.2023 - 05.2024
- Directs customer interactions and addresses problems via telephone support, electronic mail, and internet services.
- Coordinated project management for special events processes with stakeholders.
- Gained in-depth knowledge of key customers' business operations to enhance customer loyalty.
- Created and implemented social media strategies, boosting engagement by 60%.
- Developed and evaluated marketing materials including newsletters, brochures, leaflets, videos, and graphic ads.
Education
Bachelor of Business - International Business, Digital Marketing
Royal Melbourne Institute of Technology
Australia04.2024
Skills
- Problem-solving
- Effective Time Management
- Proactive Positivity
- Multitasking and prioritization
- Speedy and efficient
Languages
- Korean, Conversational
- Chinese, Conversational
Timeline
Customer Service Sales Representative
Calligaris & Ligne Roset
10.2024 - 01.2025
FDI Relationship Management Internship
Vietcombank
07.2024 - 10.2024
Digital Marketing Executive
Gold Coast Shopping Mall
10.2023 - 05.2024
Bachelor of Business - International Business, Digital Marketing
Royal Melbourne Institute of Technology