Phuong Nguyen
Delaware,DE
Summary
Professional technician with over 25+ years of extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior HVACR Technician
Madsen Inc
10.2023 - 03.2025
- Ensured safety compliance with thorough inspections of HVAC-R equipment and systems.
- Improved customer satisfaction by providing timely and efficient HVAC-R repair services.
- Analyzed blueprints and manufacturers' design specifications to determine HVAC equipment configuration and complete proper installation.
- Kept accurate records of work activities, time, materials and faults on work orders.
- Supervised and instructed assistants.
- Repaired, replaced and serviced both residential and commercial HVAC equipment, components, and wiring.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Repaired and maintained residential and commercial heating, air conditioning and refrigeration systems.
- Installed new air conditioning, heating and refrigeration systems according to manufacturer's specifications and local codes.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Traveled to job sites for both scheduled and emergency appointments.
- Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
HVAC Service Manager
CMS Nextech Mechanical Service LLC
08.2018 - 10.2023
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Managed time efficiently to ensure timely completion of scheduled service calls while still maintaining high-quality workmanship standards.
- Assisted in the training of new technicians by sharing knowledge of best practices, safety protocols, and problem-solving techniques in the field.
- Demonstrated strong problem-solving skills in complex situations, adapting quickly to unexpected challenges during the course of an HVAC-R project.
HVAC Installer/Service Technician
Berry Refrigeration
06.2005 - 05.2011
- Facilitated seamless transitions from older HVAC systems to newer models through expert removal of existing equipment and precise installation of replacements.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
- Streamlined installation processes by properly preparing job sites, ensuring all necessary materials were on hand before beginning work.
- Troubleshot complex HVAC issues using advanced diagnostic equipment and tools, identifying root causes quickly and accurately to minimize system downtime.
- Assisted customers in understanding complex technical information about their HVAC systems by explaining concepts in accessible language tailored to individual needs.
- Reduced costly callbacks for clients by performing comprehensive quality control checks after each installation or repair.
- Traveled to job sites for both scheduled and emergency appointments.
- Read blueprints, wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Maintained boilers, hot water systems, gas heating equipment and food service equipment.
- Troubleshot and diagnosed issues with HVAC and refrigeration units.
- Supervised and instructed assistants.
Education
HVAC Journeyman - HVACR
Paul M. Hodgson Vo-Tech School
Newark, DE05-2010
Skills
- Attention to detail
- Customer service
- Works Well Under Pressure
- Multitasking and organization
- Installation, maintenance, and repair
- Written/Verbal communication
- Extensive organizational skills
- Commercial and residential experience
- System troubleshooting and Diagnostics
Certification
- EPA Universal Certification
- DE Journeyman Apprenticeship
Timeline
Senior HVACR Technician
Madsen Inc
10.2023 - 03.2025
HVAC Service Manager
CMS Nextech Mechanical Service LLC
08.2018 - 10.2023
HVAC Installer/Service Technician
Berry Refrigeration
06.2005 - 05.2011
HVAC Journeyman - HVACR
Paul M. Hodgson Vo-Tech School
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