Critical-thinking Facility Manager with 15 years of proven successful cost-reduction techniques, efficient contractor and team scheduling, and error-free compliance inspections. Adept at aligning departmental goals and personnel assignments to achieve on-time job completion, supporting overall company objectives.
Overview
35
35
years of professional experience
1
1
Certification
Work History
HVACR Senior Manager I
Walmart Corporation
12.2022 - Current
Drives the development and execution of business plans and projects by identifying customer and operational needs.
Developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance; accordingly, developing contingency plans; and demonstrating adaptability and supporting continuous learning.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness.
Maintains relationships and supports internal stakeholders by identifying improvement opportunities and recommending enhancing the performance of assets, improving the facility programs efficiency, performance, and facilitating corrective action plans.
Supports financial planning by analyzing historical data and developing future budget projection; establishing maintenance/repair spend plans to achieve annual operating performance objectives for the business; establishing capital expenditure spend plans to achieve annual capital expenditure objectives for the business; developing and managing maintenance and repair financial tools to support business making decisions for operating expense; developing and managing capital financial tools to make total cost of ownership decisions regarding repair or end of life replacements; collaborating with leaders to communicate budgets and forecasts.
Supports vendor and customer service needs by establishing contracts with set service-level agreements; maintaining data files on repairs and modifications; communicating corporate and industry standards to vendors; ensuring compliance to standards; and evaluating KPI metrics for vendor performance.
Assists in managing the department budget by gathering and analyzing trending data; validating spend related to materials and labor; reviewing facility related invoicing by set procedure; developing reports; approving spending proposals at set spending limit; managing warranty reimbursement; and assisting internal teams with landlord compliance and lease agreements and assisting the execution of bid events and awards.
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Ensures compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.
Regional Facilities Manager
City Facilities Management - Walmart Division
Jacksonville, FL
06.2018 - 12.2022
Led facility management staff and consultants in producing business plan that focused on facility operations.
Evaluated facility operations and personnel for safety and health regulations compliance.
Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
Supervised staff of 25 technicians in day-to-day activities.
Maximized profitability through revenue development, cash control and expense reviews.
Conducted inspections of facility grounds, external structure, systems, and equipment.
Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
Tracked and documented operational and financial records to perform analysis of performance and costs.
Reviewed and oversaw construction and renovation projects.
Held classes / meetings to instruct team members changes in facility procedures.
Service Advisor
ITW/Hobart Service
Jacksonville, FL
01.2012 - 06.2018
Manage full staff of technicians within North Florida, South Georgia, and South Alabama
Keep assigned techs abreast of new products, model changes, modifications, and new service procedures
Assist technicians on service calls when a problem arises, diagnose the problem area and assist the technician in correcting the problem
Maintain productivity records, service revenue, and service records
Achieve department goals in regards to tech metrics and operating cost
Collaborate with strategic sourcing and warehouse parts team to eliminate waste within the supply chain
Monitor and implement safety procedures in compliance with ITW/
Escalated incidents to next level to remain compliant with company's standards and procedures.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Calculated labor hours accurately based on trade-specific productivity rates, leading to more realistic project timelines and work plans.
Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Lead Refrigeration Technician
Food Lion, LLC
Jacksonville, FL
01.2011 - 01.2012
Refrigeration Technician
Fournier Refrigeration
Jacksonville, FL
01.2010 - 01.2011
Refrigeration Technician
Food Lion, LLC
Jacksonville, FL
01.1989 - 01.2010
Education
Service Training -
Hobart Service
Troy Ohio
Computer Process Controls (CPC), Copeland, Hoshizaki -
Continuing Education
High School Diploma -
Englewood High School
Jacksonville, Duval, FL. FL
Skills
Facility inspections
Leadership and supervision
Planning and scheduling
Operations oversight
Service contracts management
Cost-reduction methods
Performance Evaluations
Excellent Communication
Attention to Detail
Problem-Solving
Organization and Time Management
Cultural Awareness
PPE Compliance
Decision Making
Certification
Licensed Journeyman ( A Class)
ARI – EPA Certification (Universal)
Timeline
HVACR Senior Manager I
Walmart Corporation
12.2022 - Current
Regional Facilities Manager
City Facilities Management - Walmart Division
06.2018 - 12.2022
Service Advisor
ITW/Hobart Service
01.2012 - 06.2018
Lead Refrigeration Technician
Food Lion, LLC
01.2011 - 01.2012
Refrigeration Technician
Fournier Refrigeration
01.2010 - 01.2011
Refrigeration Technician
Food Lion, LLC
01.1989 - 01.2010
Service Training -
Hobart Service
Computer Process Controls (CPC), Copeland, Hoshizaki -
Senior Registered Nurse Manager at Baylor College Of Medicine Medical CenterSenior Registered Nurse Manager at Baylor College Of Medicine Medical Center