Joleen Abbott
Effingham,NH
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
BayMark Health Services
Effingham, New Hampshire
11.2024 - 01.2025
- Assigned tasks to staff members based on their skill sets and availability.
- Designed and implemented hiring and training practices for personnel.
- Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
- Delegated work to staff, setting priorities and goals.
- Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
- Supervised, assisted and coached other operations managers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted regular audits of systems and processes to detect any potential issues or risks.
- Prepared staff work schedules and assigned team members to specific duties.
Operations Supervisor
BayMark Health Services
Effingham, NH
07.2020 - 11.2024
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Monitored staff performance and provided feedback for improvement.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Identified areas of improvement and developed strategies to increase efficiency.
- Oversaw implementation of procedures, goals and objectives within operations.
Sober Living House Manager
Granite Recovery Centers. New Hampshire Addiction Treatment Centers. Drug and Alcohol Rehab Centers
Effingham, NH
01.2018 - 07.2020
- Developed and implemented house rules and regulations to ensure safety, order, and adherence to the facility's mission statement.
- Conducted regular meetings with residents to discuss progress, challenges, and successes.
- Coordinated activities within the sober living environment that encouraged positive behavior change among residents.
- Supervised day-to-day operations of the facility including meal preparation, cleaning schedules, budgeting and spending decisions.
- Established and maintained professional relationships with outside resources such as community partners, local agencies, mental health providers.
- Created an atmosphere of respect in the home by providing a safe environment for all individuals living there.
Recovery Support Specialist
Granite Recovery Centers. New Hampshire Addiction Treatment Centers. Drug and Alcohol Rehab Centers
Effingham, NH
01.2016 - 01.2018
- Provided support to individuals in recovery from substance use disorders.
- Offered emotional support and guidance to clients experiencing difficulty navigating their recovery journey.
- Passed medications to individuals.
- Provided transport for individuals.
Rehabilitation Specialist
Lakeview NeuroRehabilitation Center
Effingham, NH
06.2014 - 07.2015
- Provided guidance and support to help clients adjust to lifestyle changes associated with disability.
- Assisted clients with activities of daily living such as bathing, dressing, eating.
- Monitored daily performance and patient outcomes to maintain quality assurance.
Pharmacy Technician
Rite Aid
Ossipee, NH
07.2012 - 05.2014
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
Education
High School Diploma -
Kingswood Regional High School
Wolfeboro, NH05.2013
Skills
- Logistics Coordination
- Staff Supervision
- Operations Management
- Budgeting and Cost Control Strategies
- Employee Development
- Technology
- Team Training
- Activities Scheduling
- Expense Management
- Facility Inspections
- Budget Adherence
- Crisis Management
- Team Collaboration
- Problem-Solving Skills
- Communication Skills
- Payroll Skills
- Community Building
- Ability to provide coaching to other staff
Certification
- CPR Certified
- CPI Certified
- Suicide Prevention Training
Timeline
Senior Operations Manager
BayMark Health Services
11.2024 - 01.2025
Operations Supervisor
BayMark Health Services
07.2020 - 11.2024
Sober Living House Manager
Granite Recovery Centers. New Hampshire Addiction Treatment Centers. Drug and Alcohol Rehab Centers
01.2018 - 07.2020
Recovery Support Specialist
Granite Recovery Centers. New Hampshire Addiction Treatment Centers. Drug and Alcohol Rehab Centers
01.2016 - 01.2018
Rehabilitation Specialist
Lakeview NeuroRehabilitation Center
06.2014 - 07.2015
Pharmacy Technician
Rite Aid
07.2012 - 05.2014
High School Diploma -
Kingswood Regional High School