Dynamic sales professional with a proven track record in operations management and revenue generation, adept at navigating market fluctuations and employing persuasive techniques to secure deals. Consistently surpasses sales targets while enhancing team performance and maintaining operational excellence. Expertise in managing the full sales cycle, from prospecting to closing, combined with a commitment to fostering lasting client relationships. Passionate about leveraging negotiation and strategic planning skills to drive organizational success and sustainable business growth.
Work History
Senior Operations Manager
1 Year 6 Months
Southern Reins Logistics LLC | 02.2025 - 08.2026
Executed sales strategies to achieve quarterly targets, resulting in increased revenue across diverse product lines.
Increased sales revenue by identifying and targeting high-potential accounts.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Collaborated with logistics teams to ensure timely product delivery, enhancing overall service efficiency.
Expanded customer base through cold calling, networking, and relationship building.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Collaborated with cross-functional teams to resolve client issues and improve service efficiency.
Addressed client concerns promptly and provided exceptional service, leading to improved client satisfaction.
Conducted presentations to prospective clients, showcasing service offerings and competitive advantages.
Conducted market research to identify new business opportunities and refine existing sales approaches.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Optimized supply chain processes to enhance efficiency and reduce operational delays.
Led cross-functional teams to streamline logistics operations and improve service delivery.
Analyzed logistics data to identify trends and drive process improvements across operations.
Coordinated transportation schedules, ensuring timely deliveries while reducing costs.
Established key performance indicators to monitor logistics effectiveness and operational success.
Identified areas of opportunity for process improvement, leading to increased efficiency and reduced errors.
Collaborated with cross-functional teams to improve supply chain visibility and communication.
Evaluated potential carriers based on reliability, service quality, and pricing, strengthening the overall transportation network.
Reduced transportation costs through strategic route planning and carrier negotiations.
Coordinated transportation schedules to meet tight delivery deadlines while minimizing costs.
Ensured compliance with industry regulations and standards through regular audits and process reviews.
Implemented continuous improvement initiatives, resulting in significant cost savings and enhanced customer satisfaction.
Monitored logistics performance and identified improvement opportunities.
Resolved shipping discrepancies by coordinating customer and courier communications.
Coordinated driver dispatch to accomplish daily delivery requirements.
Reviewed and negotiated contracts with carriers to optimize shipping costs.
Sales Representative
1 Year
Southern Reins Logistics LLC | 02.2024 - 02.2025
Executed sales strategies to achieve quarterly targets, driving revenue growth across diverse product lines.
Developed and maintained strong relationships with clients to enhance customer satisfaction and retention.
Conducted market research to identify new business opportunities and refine existing sales approaches.
Collaborated with logistics teams to ensure timely delivery of products, improving overall service efficiency.
Analyzed market trends to identify potential sales opportunities and target audiences.
Developed and maintained strong relationships with clients to enhance customer satisfaction.
Implemented strategies to streamline order processing and reduce delivery times.
Conducted presentations to prospective clients, showcasing service offerings and competitive advantages.
Collaborated with cross-functional teams to resolve client issues and improve service efficiency.
Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Increased sales revenue by identifying and targeting high-potential accounts.
Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Utilized CRM software to manage client information, track leads, and monitor sales progress.
Sales Manager
1 Year 8 Months
Trident Transport | 06.2022 - 02.2024
Developed long-lasting client relationships through exceptional customer service and proactive follow-ups.
Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Managed key accounts through strategic planning and relationship building, enhancing customer loyalty and driving repeat business.
Achieved quarterly sales targets by employing strategic closing techniques and maintaining client engagement.
Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Resolved customer relations issues by actively listening to concerns and providing timely solutions, enabling quick resolution, and client satisfaction.
Cultivated relationships with customers through regular communication and personalized service. Found new ones by identifying needs and offering appropriate services.
Developed and nurtured strong business relationships with clients to foster trust and collaboration. with new or existing customers.
Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Managed accounts to retain existing relationships and grow share of business.
Developed comprehensive product knowledge, enabling tailored solutions for clients' specific needs.
Preload Operations Supervisor
1 Year
UPS | 06.2021 - 06.2022
Identified and resolved production and performance issues to uphold quality standards.
Collaborated with other leaders and executives to direct workflow and support operations.
Monitored daily and weekly key performance indicators to maintain on-track status.
Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
Managed staff hiring, training, and supervision.
Oversaw, coached and evaluated twenty-five new employees.
Cultivated professional working relationships with peers and supervisors.
Tracked daily progress and pinpointed areas for improvement to boost overall productivity.
Formulated plans aimed at enhancing operational efficiency and accuracy for better workflow.
Developed strong relations with union stewards, and union members.
Warehouse Associate
1 Year 11 Months
Amazon CHA | 07.2019 - 06.2021
Unloaded cargo with a forklift , maintaining clean, safe, and organized warehouse
Identified and reported defective, lost, or missing merchandise to supervisor, ensuring timely resolution of issues
Multitasked duties using heavy equipment to optimize project completion time and meet operational goals
Loaded items into trucks according to planned delivery schedules
Palletized products for storage and shipping, taking care to organize boxes correctly and balance weights
Practiced safety protocols while operating near moving machinery
Identified defective, lost or missing merchandise and promptly reported issues to supervisor
Palletized products for storage and shipping, organizing boxes and balancing weights to ensure safety and efficiency
Worked safely around moving machinery
Volunteered to assist PAs and AMs with special projects, demonstrating willingness to learn new tasks and increase skill levels.
Online Grocery Pick up
9 Months
Walmart | 10.2019 - 07.2020
Engaged customers and delivered exceptional service, assisting in locating desired products.
Implemented daily operating procedures to ensure store cleanliness, optimal stock levels, and organization.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Volunteered for extra shifts during holidays and peak periods to address staffing shortages.
2 Associate
3 Months
CAP, Walmart Supercenter | 07.2019 - 10.2019
Unloaded daily delivery trucks and staged products.Monitored customers for signs of security concerns and escalated issues to management
Engaged customers warmly and provided immediate and dedicated assistance
Assisted customers in locating items and loading oversized products into vehicles
Performed inventory control, such as counting and stocking merchandise
Unloaded product stock and organized items in display areas for easy access
Changed sales floor signs to show current pricing and support product promotions
Maintained physical fitness to ensure safe and efficient merchandise handling
Achieved certification in Raymond forklift operation, ensuring safety and efficiency in material handling.
Professional Summary
Education
High School Diploma
Northwest Whitfield High School | Tunnel Hill, GA | 05-2016