Phuong Nguyen
Wylie,TX
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Energetic Hostess with exceptional experience-enhancing customer experiences in food-service setting. Courteous and friendly when directing customers to tables, giving directions, and taking reservations. Effectively communicating with guests on the phone and well-preparing to-go orders. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Volunteer
Collin County Community College ESL Organization
11.2022 - 11.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Tutored at various competency levels to help people with reading, math, and writing skills.
- Approached issues proactively to best meet current and future community needs.
Hostess
Family Business
09.2022 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout the dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Used cash registers and credit card machines to cash out customers.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
- Advised customers about special offerings and menu items to help drive sales.
- Took initial drink orders and relayed information to wait or bar staff.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
Education
Associate of Arts - General Studies
Collin County Community College District
Plano, TX12.2024
Skills
- Guest Experience Management
- Dining Reservations
- Phone Inquiries
- Team Collaboration
- Verbal and Written Communication
- Photo Editing
- Digital Illustration
- Project Design
- Interior Design knowledge
- Sketch Designs
- Architectural Design
Accomplishments
Participated in an Art Contest in Vietnam and got interviewed and broadcast by the national television station.
Fine Arts
I do arts in my free time and have a lot of experience with professional artists in Vietnam. I make creative products such as paintings, plastic-straw dolls, handmade gifts, etc.
Languages
Vietnamese
Native or Bilingual
English
Full Professional
Japanese
Elementary
Timeline
Volunteer
Collin County Community College ESL Organization
11.2022 - 11.2022
Hostess
Family Business
09.2022 - Current
Associate of Arts - General Studies
Collin County Community College District
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