Phuong Phanhly
Irvington,AL
Summary
Dedicated Case Worker Assistant with expertise in supporting diverse populations. Strong communication and problem-solving skills enhance client access to social services and improve process flow. Committed to driving positive client outcomes through effective resource navigation.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Case Worker Assistant
Boat People S.O.S.
Bayou La Barre, Alabama
09.2005 - 09.2006
- Provided crisis intervention services to families in need of immediate assistance.
- Facilitated access to vital resources and services for clients in need.
- Conducted intake interviews to gather essential information from clients.
- Coordinated with community organizations to enhance client support programs.
- Maintained accurate records of client interactions and service referrals.
- Supported case workers in developing individualized action plans for clients.
- Guided clients through available resources and support services. through immigration processes and available legal aid options.
- Collaborated with team members to enhance service delivery and client care.
- Collaborated with outside agencies on behalf of clients who may have additional needs not being met within the organization.
- Participated in training sessions to improve knowledge of community resources.
- Attended trainings related to best practices in social work to stay up-to-date on current trends in the field.
Supervisor
L & S Sewing
Newton, NC
06.1987 - 08.1991
- Help my parent run the business
- Supervised daily production schedules to ensure efficient workflow.
- Trained team members on sewing techniques and operational procedures.
- Monitored quality control processes for finished garments and products.
Education
Medical Assistance
Camp College
Mobile, AL 02.2003 - 02.2004
Newton Conover High School
Newton, NcSkills
- Resource coordination
- Crisis intervention
- Intake assessment
Languages
English
Limited
Vietnamese
Native/ Bilingual
Laos
Native/ Bilingual
Timeline
Case Worker Assistant
Boat People S.O.S.
09.2005 - 09.2006
Medical Assistance
Camp College
02.2003 - 02.2004
Supervisor
L & S Sewing
06.1987 - 08.1991
Newton Conover High School