PHUONG TRAN
San Jose,CA
Overview
6
6
years of professional experience
Work History
Calibration Technician III / Operations Analyst
Cepheid
05.2021 - Current
- Involved in multiple areas of operation including asset management, data analytics, instrument calibration and maintenance, and inventory control and material handling.
- Designed, developed, and maintained an analytics dashboard (Power BI) that monitored key performance metrics.
- Analyzed and improved data quality of asset management system.
- Mitigated compliance risks by discovering non-compliant assets.
- Performed root cause analysis to discover sources of errors and inconsistencies.
- Established CAPA solution to prevent future compliance risks.
- Contributed to cost-saving initiatives by developing SOPs for in-house calibration program, minimizing dependence on external vendors and reducing expenses.
- Developed SOP for pipette calibration.
- Contributed to development of SOP for balance calibration.
- Served as SME for calibration and troubleshooting of balances and scales.
- Streamlined routine maintenance and calibration of laboratory and manufacturing equipment to reduce downtime.
- Maintained department Sharepoint site.
Field Service Technician
Mettler-Toledo
08.2018 - 05.2021
- Performed critical services for laboratory instruments including install, calibration, and repair
- Provided training and demonstration of instrument as needed
- Resolved questions, inquiries, and concerns about products, services, and certifications
- Issued generated reports and certifications
- Generated leads through interaction and relationship with customer.
Education
B.S. in Neurobiology and Physiology -
UC Davis
Davis, CA06.2012
Skills
- Power BI
- Power Automate
- SQL
- Microsoft Excel
- CMMS
- SAP Materials Management
- Sharepoint
- Data Analytics
- Asset Management
- Calibration and Metrology
Timeline
Calibration Technician III / Operations Analyst
Cepheid
05.2021 - Current
Field Service Technician
Mettler-Toledo
08.2018 - 05.2021
B.S. in Neurobiology and Physiology -
UC Davis
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