Phylecia Staly
Tampa,FL
Summary
Confident medical professional, well-rounded with strong organizational, customer service, and personal ownership of work responsibilities. Outstanding communication and interpersonal skills that result in positive relationships with coworkers and patients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical and Administrative Certified Medical Assistant
Skinspirations
01.2014 - Current
- Assisted 5 providers with cosmetic treatments/procedures (neurotoxins, fillers, tattoo and laser hair removal, cool sculpting, lipodisolve, laser skin resurfacing
- Educate patients on post-operative care and follow-up instructions, coordinate/prep exam rooms according to procedures to keep office running smoothly
- Answer phones, schedule appointments, discuss treatments; make post-op calls and respond to patient e-mails
- Communicate with patients answering questions regarding treatments to form clear and concise understanding of their expectations
- Promote treatments/services and products
- Assist with planning/organizing events and development of marketing material, train new team members
- Responsible for taking pre/post treatment photos uploading, editing and printing as necessary
- Prepare Botox, Dysport, Sculptra, Radiesse Lipodisolve and anesthetics for treatments
- Performed weekly inventory and maintained product and supply counts
- Shot post and pre op photos ensuring correct angles and lighting
Certified Medical Assistant II
BayCare Medical Group
Clearwater, FL
02.2016 - 09.2017
- Scheduled and confirmed patient appointments, handled incoming and outgoing correspondence
- Processed medical records request/ legal correspondence, copied, logged and scanned supporting documentation,confirmed accurate completion of forms, obtained authorizations/referrals for testing/medications
- Answered incoming calls resolving or routing calls/messages appropriately
- Assisted providers with patient exams/procedures, wound care, collecting specimens, assessed patients and documenting their medical histories and vital signs; reviewing medications, inputting physician orders and updating all pertinent information, instructed patients on preparation for test/procedures, effectively communicated with providers and patients regarding test results, prescription refills and patient concerns
- Assisted in training new staff and co-workers with duties
- Maintained Healtheregistries/overdue orders for 3 providers updating and indicating what was needed on the providers schedule
- Performed urinalysis glucose/PT INR testing administered injections/vaccines
Medical/Surgical Assistant
Family Dermatology
Clearwater, FL
09.2010 - 02.2014
- Assisted providers during appointments, (transcribing information into patient charts, taking photos and uploading into charts) Performing dermatological procedures (cryo therapy, photo dynamic therapy, wart removal, steroid injections,) Assisted in clinical and cosmetic surgeries and procedures (shave/punch biopsies , excisions, electrodessication and curettage , neurotoxins and fillers administered anesthetics as directed by provider
- Inventory control ordering and re-stocking supplies for front office, lab and exam rooms
- Front Desk/Administrative answering phones, scheduling, canceling, confirming appointments, greeting and checking in/out patients, mail management, filing, verifying insurance, obtained prior authorizations and authorized medication refills
- Prepared patients for examinations, taking vital signs , updating medical histories and reconciling medications
- Accurately organized health fairs, educating patients on skin cancer and proper use of sunscreen etc
Certified Medical Assistant Float
Florida Orthopaedic Institute
Tampa, FL
01.2013 - 01.2014
- Prepared charts for 20 - 30 patients, retrieved and loaded digital films in Medview, placed orders for x-rays. Prepared and educated patients about surgeries/ procedures, assisted physicians with injections, performed suture/ staple/cast removal, and wound care
- Managed various general office duties such as retrieving phone messages from multiple lines returning calls/forwarding appropriately, assisted with surgery scheduling, preparing surgery packets, ensuring necessary pre-op testing and forms were complete, copied, faxed and filed documents
- Prepared prescriptions and educational material for patients
- Certified equipment was properly maintained, cleaned and stocked exam rooms, and zone supply closets
- Assisted co-workers with duties as needed
Medical Assistant Instructor
Everest University
Largo, Fl
01.2009 - 09.2010
- Developed, administered, graded exams, prepared course materials such as syllabi, homework assignments, handouts, lectures, multimedia presentations, and interactive activities for a diverse student population to maximize learning and stimulate individual learning styles
- Received "Excellent" rankings from student evaluations and regularly achieve 4.7-5.0 rankings on instructor faculty evaluations
- Taught classes that covered medical law and ethics, medical terminology, pharmacology, anatomy and physiology, medical billing/insurance, clinical/diagnostic procedures including venipuncture, EKG, vital signs, specimen collection minor surgical procedures, preparing and administering medications and injections
- Provided guidance and academic support for 90-120 students, conducting orientations, assisting with resume writing and choosing externship sites
Medical Assistant
West Coast Family Medical
Clearwater, FL
01.2008 - 01.2009
- Transcribed letters obtained prior authorizations, authorized medication refills, retrieved phone messages returning calls or forwarding appropriately
- Collected blood, tissue and other laboratory specimens and prepared them for testing
- Assisted providers with physicals/gyn exams, and minor surgeries, arranging patients for exams/procedures obtaining medical history and measure their vital signs, weight, and height, explained treatment procedures, medications, diets and physicians' instructions to patients, aided with detox program and training of new employees/interns, authorized medication refills and provide prescription information to pharmacies
- Cleaned and sterilize instruments, exam rooms and lab, prepared and administer medications as directed by a physician, ordered and maintained supplies, monitored expiration dates of medical supplies and medications
- Aided with weight loss program performing follow up evaluations, devising personalized programs and nutritional plans, assessed individual progress, suggested appropriate changes
Procurement Tech (Trainee)
Life Link Tissue Bank
Tampa, FL
01.2008 - 01.2008
- Collaborated with team to ensure proper room set up, confirm accuracy of donor information completion of forms prior to donor transfer
- Assisted team members with OR set up and clean up, performing pre/post instrument count, preparing instruments for sterilization, cleaning/sanitizing floors , walls, surfaces and equipment
- Prepared donors for tissue recovery cleansing skin, shaving and draping appropriately
- Collected, prepared, labeled and packaged tissue, reconstructed and surgical closed and cleansed donor body
Education
Associate of Science - Health Care
Florida Metropolitan University
Clearwater, FL6.2007
Skills
- Team Player
- Leadership Ability
- Organizational Skills
- Calm under pressure
- Proactive
- Problem resolution
Certification
- CMA through American Association of Medical Assistance
- CPR certified through American Heart Association
- Early Childhood Development certification
Timeline
Certified Medical Assistant II
BayCare Medical Group
02.2016 - 09.2017
Clinical and Administrative Certified Medical Assistant
Skinspirations
01.2014 - Current
Certified Medical Assistant Float
Florida Orthopaedic Institute
01.2013 - 01.2014
Medical/Surgical Assistant
Family Dermatology
09.2010 - 02.2014
Medical Assistant Instructor
Everest University
01.2009 - 09.2010
Medical Assistant
West Coast Family Medical
01.2008 - 01.2009
Procurement Tech (Trainee)
Life Link Tissue Bank
01.2008 - 01.2008
Associate of Science - Health Care
Florida Metropolitan University