Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phylicia Burgess

SPRING

Summary

Self-motivated professional with exceptional oral and written communication skills. Expertise in computer software development with a strong focus on quality assurance testing. Proven ability to deliver consultative services that enhance customer satisfaction and product performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Technical Support Manager

Everise
SPRING
05.2023 - Current
  • Managed technical support team, enhancing customer service efficiency through streamlined processes.
  • Implemented troubleshooting procedures for complex customer issues to improve resolution times.
  • Collaborated with vendors to resolve intricate technical problems swiftly and effectively.
  • Developed project metrics to track system build-out progress accurately.

Quality Assurance Analyst

Transworld Systems Inc.
Houston
05.2020 - 01.2025
  • Streamlined quality assurance processes using automated testing tools.
  • Maintained accurate defect records for future analysis and reference.
  • Participated in daily scrum meetings, delivering project status updates.
  • Achieved product quality objectives while adhering to specifications.
  • Enhanced QA knowledge through a self-study program.

Team Manager

Continuum
Houston
02.2017 - 03.2021
  • Facilitated team meetings to establish clear project goals and responsibilities.
  • Coordinated workflow among team members to ensure on-time task completion.
  • Created training materials to improve staff skills and knowledge.
  • Managed daily operations, including scheduling shifts and approving time off requests.

Education

Associate of Science - Cyber Security

Hoston Comunity College
Houston, TX

High School Diploma -

Gary Job Corps
San Marcos, TX
10-2008

Skills

  • Technical troubleshooting
  • Quality assurance and processes
  • Customer service and support
  • Data analysis
  • Call monitoring
  • Problem-solving

Certification

  • Data Analytics in Healthcare
  • Job Training

Timeline

Technical Support Manager

Everise
05.2023 - Current

Quality Assurance Analyst

Transworld Systems Inc.
05.2020 - 01.2025

Team Manager

Continuum
02.2017 - 03.2021

Associate of Science - Cyber Security

Hoston Comunity College

High School Diploma -

Gary Job Corps

Similar Profiles

CREATE PROFILE