Phylicia Holley
Virginia Beach,VA
Summary
Military veteran and operations professional with a background in project coordination, team leadership, and service scheduling across fast-paced environments. Brings experience managing 25+ person teams, budgets, labor, inventory, compliance, and stakeholder communication to keep work on time, organized, and aligned with business needs.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Project Manager
D.E. Kirby, Inc.
Portsmouth, VA
01.2026 - Current
- Coordinate project activities, schedules, and deliverables to ensure tasks were completed on time and aligned with established objectives.
- Manage project resources, workforce assignments, and competing priorities to support efficient operations and successful project execution.
- Monitor project progress, identified potential delays and operational challenges, and coordinated corrective actions to maintain timelines.
- Communicate with stakeholders, team members, and management to provide status updates, resolve issues, and maintain alignment on project requirements.
- Maintain project documentation, tracked milestones, and monitored compliance with company procedures, quality standards, and safety requirements.
Kitchen Manager
Apex Entertainment
Virginia Beach, VA
06.2024 - 01.2026
- Directed daily kitchen operations for 25+ employees, coordinating schedules, workloads, and priorities to maintain service quality.
- Managed labor budgets, payroll, inventory, supplier deliveries, and staffing levels to enhance operational efficiency.
- Oversaw $45,000 monthly off-season budget, adjusting purchasing and inventory in preparation for peak summer and holiday demand.
- Supported hiring, onboarding, training, coaching, and performance evaluations to strengthen team performance and accountability.
- Coordinated catering and private events by managing staffing, preparation, and operational logistics to ensure successful execution.
- Resolved staffing and operational issues while maintaining safety, service standards, and business continuity.
General Manager
Cookout
Portsmouth, VA
08.2019 - 06.2024
- Directed high-volume restaurant operations, leading 30+ employees across staffing, scheduling, and customer service.
- Managed workforce scheduling, payroll, inventory, supplier deliveries, budgets, and labor costs to enhance operational efficiency.
- Recruited, trained, and evaluated employees and Managers-in-Training to elevate performance and cultivate future leaders.
- Ensured food safety, sanitation, and regulatory compliance while maintaining operational standards.
- Collaborated with leadership to streamline workflows, address operational challenges, and uphold service quality.
Deputy Sheriff
Richmond Sheriffs Office
Richmond, VA
07.2016 - 08.2019
- Facilitated daily correctional operations in facility housing hundreds of inmates, ensuring compliance with safety, security, and procedural standards.
- Applied conflict-resolution and problem-solving skills in high-pressure situations requiring professionalism, discretion, and adherence to policy.
- Maintained accurate reports, incident documentation, and records in a highly regulated environment requiring attention to detail and accountability.
- Prioritized and managed multiple tasks in dynamic situations, exercising sound judgment while adhering to established procedures.
- Coordinated with internal personnel and stakeholders to streamline daily operations and resolve operational concerns.
Civil Engineering Administrative Specialist
Air Force Reserve
Dover AFB, DE
01.2013 - 01.2019
- Coordinated administrative and operational tasks for civil engineering work at squadron level, ensuring alignment with mission objectives.
- Streamlined scheduling and resource allocation processes to enhance personnel readiness and facilitate mission execution.
- Collaborated with multiple departments to clarify requirements and align activities, contributing to achievement of operational goals.
- Kept project files and administrative records updated in line with military procedures and compliance rules.
- Performed duties in structured, highly regulated military setting requiring organization, accuracy, accountability, and close attention to detail.
Education
Culinary Certificate of Completion -
Virginia College
Richmond, VAHigh School Diploma -
Booker T Washington High School
Norfolk, VASkills
- Agile project management
- Budget management
- Inventory management
- Resource scheduling
- Risk management
- Operational improvement
- Team leadership
- Team performance optimization
- Stakeholder engagement
- Documentation compliance
Certification
- Google Project Management Professional Certificate
- OSHA 10-Hour Certification
- ServSafe Proctor and Instructor
- ServSafe Manager Certification
- ServSafe Allergen Certification
Timeline
Project Manager
D.E. Kirby, Inc.
01.2026 - Current
Kitchen Manager
Apex Entertainment
06.2024 - 01.2026
General Manager
Cookout
08.2019 - 06.2024
Deputy Sheriff
Richmond Sheriffs Office
07.2016 - 08.2019
Civil Engineering Administrative Specialist
Air Force Reserve
01.2013 - 01.2019
Culinary Certificate of Completion -
Virginia College
High School Diploma -
Booker T Washington High School