Phylicia Moore Franklin
Utica,MS
Summary
Results-driven academic professional, well-versed in advising graduate students and enhancing their academic experiences. Proven track record of fostering collaborative environment and adapting to evolving needs. Reliable team player skilled in student counseling and program management, known for achieving results and maintaining high standards.
Overview
14
14
years of professional experience
Work History
Graduate Academic Advisor
Jackson State University
Jackson, MS
10.2021 - Current
- Advised students on academic programs, degree requirements, and course selection to enhance academic performance.
- Developed personalized academic plans to support student retention and success throughout their educational journey.
- Mentored new advisors on effective counseling techniques and university policies to ensure consistency in service delivery.
- Analyzed feedback from students to refine advising practices and enhance overall effectiveness of the academic advising program.
Admissions Clerk
Hinds Community College
Raymond, MS
02.2019 - 10.2021
- Helped current and prospective students with the admissions process and adhered to state and federal laws.
- Processed admissions applications and transcript requests to facilitate student enrollment.
- Maintained contact with prospective students through phone calls and email.
Customer Service Account Executive
Comcast
Madison, MS
11.2011 - 02.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Education
Master of Arts - Education-MAT
Belhaven University
Jackson, MS05.2020
Bachelor of Arts - Psychology
Jackson State University
Jackson, MS05.2011
Associate of Arts -
Hinds Community College
Raymond, MS05.2007
Skills
- Team Player Attitude
- Technological Savvy
- Ethical Behavior
- Collaborative Mindset
- Higher Education Experience
- Student advocacy
Education and Training
other,other,other
Timeline
Graduate Academic Advisor
Jackson State University
10.2021 - Current
Admissions Clerk
Hinds Community College
02.2019 - 10.2021
Customer Service Account Executive
Comcast
11.2011 - 02.2019
Bachelor of Arts - Psychology
Jackson State University
Associate of Arts -
Hinds Community College
Master of Arts - Education-MAT
Belhaven University