Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Phylicia Rowe

Palm Coast,FL

Summary

Service-oriented professional with a background in child development and educational methodologies. Experienced in delivering high-quality customer service and hospitality, with a strong record of volunteerism. Possesses effective communication and problem-solving skills, essential for addressing challenges and enhancing service delivery. Motivated to further engage in public service and community support initiatives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Paraprofessional

01.2023 - 01.2025
  • Help develop social cues and communication skills
  • Classroom preparation
  • Aid with behavioral assessments
  • Aid with classroom organization

Hospitality Worker

Palm Coast SDA Church
01.2017 - 12.2022
  • Strike up conversation with others while serving them with a natural smile.
  • Ensure enough food is replenished for congregational feeding.
  • Throughout life, create an environment that welcomes new members and congregation members alike. Solution-focused thinking and problem-solving in dissatisfied church member
  • Collaboration with the team resulted in a successful performance.

Live-In Nanny

06.2020 - 01.2022
  • Capability to envisage innovative monastery ideas for teaching fundamental learning and social skills Encourage healthy eating by offering nutritious meals.
  • Children grow socially and emotionally in positive and engaging surroundings.
  • By being honest and transparent with parents, we established a long- lasting professional relationship with my brother, sister-in-law, and niece.
  • Encourage young children to develop proper social skills.
  • Experience in offering top-notch care to five or more children, two babies, and two toddlers.

Crew Member

Hilton
03.2021 - 06.2021
  • Excellent communication skills, as well as an eye for organization and cleanliness
  • Compassionate and on top of cleaning tools to get the job done will be caring to others.

Crew member

Wendy’s
09.2017 - 08.2020
  • Pleasantly and courteously interacted with customers to delivery service
  • Maintained fast speed of service, processing large orders and answering questions, concerns, and complaints
  • Inspected and cleaned food preparation areas, such as equipment and work surface, or service areas to ensure safe and sanitary food-handling practices
  • Strictly followed all cash, security, inventory and labor policies and procedures

Crew Member

Chick Fill A
04.2016 - 08.2017
  • Operate cash register, receive payments from customers through credit cards, and cash
  • Stock and disinfect work area
  • Provide professional and pleasant service to customers
  • Show genuine hospitality, be courteous and attentive to customers’ needs and wants
  • Relay orders to kitchen accurately and quickly
  • Guide customers through menu with bought knowledge, and understanding for preferences
  • Promote deals about added items, food, and beverages on the menu

Education

High School Diploma -

Palm Coast
Fl

Master's degree - Business in Administration

Colorado Christian University
Denver, CO
05.2026

Bachelor's Degree - General Studies, Social Work

University of Central Florida
01.2022

Associate in Arts - undefined

Daytona State College
01.2016

Skills

  • Goal-oriented contributor
  • Scheduling efficiency
  • Streamlined organization
  • Team-based collaboration
  • Effective teamwork skills
  • Communication proficiency
  • Multitasking proficiency
  • Meticulous attention
  • Customer satisfaction focus
  • Loyalty
  • Imaginative problem-solving
  • Sanitation services

Certification

  • Basics of Safeguarding February 2023 to Present This short course discusses the importance of child welfare, UK sexual abuse regulations, and child protection principles. Learn about the most common types of child and sexual molestation, the signs and consequences of abuse, and preventative measures for minors.
  • Mental Health Studies- Suicide, Violent Behavior and Substance Abuse February 2023 to Present This course will walk you through essential information that can help alleviate habits that may be endangering one's health.
  • Business Administration- Communication and Planning March 2023 to Present This course covers a wide range of business topics, including effective communication, preparing meetings, keeping minutes, and planning business travel.
  • Fundamental of Domestic Violence and Abuse March 2023 to Present In this course, we break down how to report abuse and examine the signs of abuse in a relationship from a wide perspective. Additionally, we will discuss types of abuse and what to do when a child is, or has been, abused.
  • Food and Beverage Service in Restaurants, Bars and Banquets March 2023 to Present This course breaks down the spectrum of mastering the food and beverage services skills used in restaurants. At the same time incorporating friendly practices to improve with customers will bring sell revenue.

Timeline

Paraprofessional

01.2023 - 01.2025

Crew Member

Hilton
03.2021 - 06.2021

Live-In Nanny

06.2020 - 01.2022

Crew member

Wendy’s
09.2017 - 08.2020

Hospitality Worker

Palm Coast SDA Church
01.2017 - 12.2022

Crew Member

Chick Fill A
04.2016 - 08.2017

Bachelor's Degree - General Studies, Social Work

University of Central Florida

Associate in Arts - undefined

Daytona State College

High School Diploma -

Palm Coast

Master's degree - Business in Administration

Colorado Christian University