Summary
Overview
Work History
Education
Skills
Timeline
Generic

Phylicia Sutton

Rochester,NY

Summary

Determined college student at St. John Fisher University. I graduated high school as valedictorian with a 4.0 GPS. Very hardworking whether it's at home, in school, or outside. Love helping others and the voluntary work shows that. I also help out at home with my disabled sister. When doing a lot of things in life communication is key, and that's something I'm very good at.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Wegmans Food and Pharmacy
07.2024 - Current
  • Remaining calm and professional in stressful circumstances and effectively diffused tense situations.
  • Helping customers find specific products, answered questions and offered product advice.
  • Completing daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintaining knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Actively listening to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handling customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Answering multiple calls a day from costumer

Volunteer

National Honor Society
01.2022 - 06.2024
  • Helping the Community: Our National Honor Society did a clean sweep and cleaned the canal in Greece, NY
  • Helping Others: I volunteered at Rochester Academy Charter Elementary School and helped with the younger kids. I read books to them, helped them with their work, and talked to them, all this was done with a friendly manner
  • Managing Cash: In National Honor Society we do a lot of things to raise money, which means we have to manage cash. On a cold day, we sold hot chocolate outside of the Greece Walmart and during school lunch we sell snacks, good social skills like greeting people is really good when doing these types of volunteer work
  • Giving To Others: As a volunteer in National Honor Society, we give back to the people who help the most. For example, we gave gifts to teachers, councilors, bus drivers, secretary, ect… As a group we even packaged thanksgiving dinners to give to the homeless shelters and people in need.

Team Member

Burger King
12.2022 - 05.2024
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Managing to work with short staff during stressful work times.

Education

High School Diploma -

Rochester Academy Charter School
Rochester, NY
06.2024

Skills

  • Communication skills
  • Leadership
  • Time Management
  • Reliable
  • Determined
  • Compassionate
  • Hard Working

Timeline

Customer Service Associate

Wegmans Food and Pharmacy
07.2024 - Current

Team Member

Burger King
12.2022 - 05.2024

Volunteer

National Honor Society
01.2022 - 06.2024

High School Diploma -

Rochester Academy Charter School

Similar Profiles

CREATE PROFILE
Phylicia Sutton