Phylicia Thacker
Batavia,Ohio
Summary
Driven Quality Team Leader and Grain Scale Operator with a proven track record at Cargill and Bigtex/ATW. Excelled in enhancing operational efficiency and customer satisfaction through expert data entry and exceptional problem-solving skills. Demonstrated leadership by implementing quality improvements and fostering teamwork, significantly boosting productivity and compliance.
Overview
2
2
years of professional experience
Work History
Grain Scale Operator
Cargill
Cincinnati, OH
11.2022 - Current
- Maintained smooth operations by promptly addressing any scale malfunctions or issues.
- Promoted a positive company image by maintaining a clean, organized work area at all times.
- Assisted in training new scale operators on company procedures, equipment usage, and safety protocols.
- Contributed to a safe work environment by monitoring compliance with safety regulations and reporting potential hazards.
- Facilitated effective communication between scale house, plany personnel, and management to ensure seamless operation coordination.
- Ensured accurate record-keeping for inventory management purposes through diligent data entry.
- Contributed to overall operational success with reliable attendance, punctuality, and adherence to company policies.
- Ensured prompt resolution of customer inquiries or concerns through clear communication and collaboration with relevant team members.
- Collaborated with facility staff to streamline processes, resulting in reduced wait times for customers.
- Improved customer satisfaction by providing efficient, courteous service to truck drivers and other clients.
- Greeted customers and provided excellent service to internal and external clients.
- Performed calibrations and adjustments on measuring instruments for accurate results.
- Identified issues and developed solutions to improve quality control.
- Inspected Grain by checking quality and cleanliness.
- Ran VOM and NGMO tests on envirologics.
- Used Compuweigh to update customer information and weigh trucks in and out.
- Use Lynx to run reports (DGRs, HLRs, on demands and unsettled barges), take barges out and adjust inventory.
- Use TowWorks for barge information.
Quality Team Leader
Bigtex/ATW
Batavia, OH
01.2022 - 11.2022
- Assisted with documenting key processes and procedures and security protocols.
- Helped conduct internal and vendor quality audits to satisfy SOP requirements.
- Coordinated with shift management to establish clear expectations and complete daily quality assignments.
- Led root cause analyses investigations following non-conformance incidents, implementing preventive measures to avoid future occurrences.
- Completed thorough physical inspections to check parts against design drawings and related specifications.
- Promoted open communication channels among team members, facilitating knowledge sharing and collaboration on complex projects.
- Conducted thorough audits of manufacturing processes to identify areas for improvement and implement corrective actions.
- Boosted productivity levels by optimizing workflows and reallocating resources as necessary to meet project deadlines.
- Evaluated current operational practices and implemented methods that offered notable improvement.
- Developed standard operating procedures for consistent quality, ensuring adherence across all team members.
- Reviewed line during processes and generated reporting documents for each stage.
- Inspected incoming materials, completed manufacturing pieces and assembled systems for conformance with standards.
- Spearheaded training programs to upskill team members, enhancing their expertise in quality management systems.
- Recognized outstanding achievements within the team, instilling motivation for continued excellence in daily operations.
- Handled scheduling, data tracking and other administrative functions for quality team.
- Increased efficiency in defect detection through data analysis and implementation of cutting-edge testing tools.
- Coached team members on best practices in quality assurance, fostering a culture of excellence and accountability.
- Actively participated in Lean Six Sigma projects, driving process improvements for increased operational efficiency.
- Revised and drafted policies and procedures to address deficiencies comprehensively.
- Advised and led process improvement team with deliberation, leadership and strategic planning.
- Prepared reports to dispense information for product teams and compile information supporting long-term company development and success.
- Remained compliant with federal, state and municipal regulations related to safety of company and personnel.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Inspected products and worker progress throughout production.
Education
High School Diploma -
Eastern High School
Winchester, OH05.2005
Skills
- Customer Service
- Time Management
- Data Entry
- Safety Requirements
- Data entry proficiency
- Document Management
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Multitasking Abilities
- Reliability
- Organizational Skills
- Adaptability and Flexibility
- Relationship Building
- Task Prioritization
- Self Motivation
- Analytical Thinking
- Microsoft Windows
- Microsoft Spreadsheet
- PowerPoint
Languages
English
Native or Bilingual
Timeline
Grain Scale Operator
Cargill
11.2022 - Current
Quality Team Leader
Bigtex/ATW
01.2022 - 11.2022
High School Diploma -
Eastern High School