Phylis Anthonio
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Waitress
Xtasy Lounge
01.2025 - Current
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Proved successful working within tight deadlines and a fast-paced environment.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Lead Waitress
The Arts Cafe
05.2024 - 01.2025
- Maintained accuracy while handling payments, giving change, and printing receipts to customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation Increased sales of high-margin menu items through effective upselling
- Increased sales of high margin menu items through effective upselling.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
Luxury Sales Associate
Nordstrom
09.2021 - 11.2023
- Engaged with customers to build rapport and loyalty
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Solved customer challenges by offering relevant products and services
- Increased sales by offering advice on purchases and promoting additional products
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Maintained customer satisfaction with quick and professional handling of product returns
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
High School Diploma -
Phoenix High School
Lawrenceville, Ga01.2017
Skills
- Exceptional Customer Service
- Multitasking Planning
- Sales trends
- Effective customer upselling
- Contract preparation
- Sales and marketing aptitude
- Record keeping
- Sales and marketing
- Money handling
- Customer assistance
- Teamwork
- Interpersonal and written communication
- Retail sales
- Retail merchandising expertise
- Sales expertise
- Sales techniques
- Attention to detail
- Upselling techniques
- Conflict resolution
- Accurate money handling
- Active listening
Timeline
Waitress
Xtasy Lounge
01.2025 - Current
Lead Waitress
The Arts Cafe
05.2024 - 01.2025
Luxury Sales Associate
Nordstrom
09.2021 - 11.2023
High School Diploma -
Phoenix High School
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