Victoria Friddle
Shreveport,LA
Summary
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
Waitress
Walk-On's Bistreaux & Bar
08.2023 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Processed orders accurately using point-of-sale system.
- Assisted in training new staff on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Waitress
The Crawfish Hole
04.2021 - 08.2023
- Collaborated with kitchen staff to ensure timely food delivery during peak hours.
- Resolved customer concerns promptly, ensuring satisfaction and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Completed SERV Safe Alcohol certification, 2021.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
B.S. - Neuroscience, Biology
Centenary College of Louisiana
Shreveport, LA05.2027
B.S. - Neuroscience
Centenary College
Shreveport, LA05-2026
Minor - Psychology
Centenary College
Shreveport, LA05-2026
Minor - Chemistry
Centenary
Shreveport, LA05-2026
Associates of General Studies - undefined
Northwestern State University
Natchitoches, LA07.2023
High School Diploma - undefined
Louisiana School For Math, Science, and the Arts
Natchitoches05.2023
Skills
- Customer service
- Exceptional customer service
- Strong multitasking
- Menu Presentation
- Exceptional communication
- Strong work ethic
- Beverage Preparation
- Greeting guests
- Cash handling
- Safety and Sanitation
- Team collaboration
- Order Accuracy and Delivery
Timeline
Waitress
Walk-On's Bistreaux & Bar
08.2023 - Current
Waitress
The Crawfish Hole
04.2021 - 08.2023
Associates of General Studies - undefined
Northwestern State University
High School Diploma - undefined
Louisiana School For Math, Science, and the Arts
B.S. - Neuroscience, Biology
Centenary College of Louisiana
B.S. - Neuroscience
Centenary College
Minor - Psychology
Centenary College
Minor - Chemistry
Centenary
Graduation Date
2026-05-01
Degrees
B.S., Neuroscience, Biology, Chemistry, Psychology