Phyllis Barela
Las Cruces,NM
Summary
Compassionate Certified Peer Support Worker with an understanding of empathy and proactive care. Years of experience in the field of behavioral health. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring with outstanding interpersonal, communication and social skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Behavior Technician
Dona Ana Crisis Triage Center
Las Cruces, NM
10.2022 - 12.2023
- Intake for all individuals in substance abuse or mental health crisis.
- Provided assistance to clinical team to determine higher level of care.
- Provided Stanley Brown safety plans for all individuals coming in with SI
- Communicated with all guests in recovery oriented language.
- Served as an advocate for the needs and rights of individuals.
- Served all guests by providing empathic, active listening skills, case management and support services.
- Transported individuals to access community resources, as needed.
Case Manager
MountainView Hospital
Las Cruces, NM
11.2021 - 10.2022
- Assisted in the development and implementation of case management plans to ensure clients' needs were met.
- Researched, identified, and referred clients to appropriate community resources.
- Maintained accurate records and documentation of all cases in accordance with agency policies and procedures.
- Provided support services such as assessment, information and referral, advocacy, crisis intervention, and follow-up services.
Behavioral Health Case Manager
MediTelecare
Las Cruces, NM
04.2020 - 11.2021
- Conducted visits in person for patients in high acuity within Senior Living Centers, and Long Term Rehab Facilities, during covid shutdowns. This allowed the Clinical Providers to continue to see these individuals for weekly therapy visits and med management visits via Telehealth.
- Monitored client progress through assessments, interviews, and observations to relay to Clinical telehealth providers, prior to telehealth appointments.
- Collaborated with medical professionals and nursing staff within the facilities to relay important information regarding patients to the Telehealth providers.
- Compiled relevant clinical data to relay to Clinical Team meeting with client via Telehealth
Behavioral Health Case Manager
La Clinica de Familia Inc.
Las Cruces, NM
09.2012 - 03.2020
- Developed and implemented individualized treatment plans for clients with mental health issues.
- Provided crisis intervention services to individuals in need of immediate assistance.
- Facilitated group therapy sessions to help clients develop social skills and support networks.
- Conducted home visits to evaluate living conditions and assess the safety of the environment.
- Coordinated referrals to other community-based programs such as housing or employment services.
- Attended court hearings as the representative for clients in court ordered programs.
- Assisted in medication delivery for clients to adhere to medication compliance.
- Maintained accurate documentation of all client activities in accordance with state regulations.
Education
Psychology
University of Phoenix
Tempe, AZ (online)10-2010
Skills
- Clinical Documentation
- De-Escalation Techniques
- Medication Administration
- Records Maintenance
- Behavioral Management
- Motivational Interviewing
- Suicide Prevention
- Psychiatric and Mental Health Care
- Multidisciplinary Collaboration
- Substance Abuse Treatment
- Unit Management and Leadership
Certification
- Associate degree in Psychology
- Certified Peer Support Worker
Languages
Spanish
Professional
Timeline
Behavior Technician
Dona Ana Crisis Triage Center
10.2022 - 12.2023
Case Manager
MountainView Hospital
11.2021 - 10.2022
Behavioral Health Case Manager
MediTelecare
04.2020 - 11.2021
Behavioral Health Case Manager
La Clinica de Familia Inc.
09.2012 - 03.2020
Psychology
University of Phoenix
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