Phyllis Bell
Bowie ,TX
Summary
Professional healthcare coordinator prepared for this role with strong background in managing infusion therapies and patient care. Proven ability to enhance treatment processes and ensure optimal patient outcomes. Known for collaboration, reliability, and adaptability to dynamic healthcare environments. Proficient in patient customer service, clinical coordination, medication adherence, and team communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Infusion Coordinator, CPhT
KabaFusion
08.2024 - Current
- Participated in ongoing professional customer services, staying current on patient needs and best practices to continually enhance Infusion Coordinator skillset for both, the patient, and the company.
- Facilitated smooth arrival of deliveries and shipments based on patient needs and nursing scheduling.
- Maintained accurate records of patient treatments, documenting all pertinent information for future reference.
- Developed relationships with patients to further their improved healthcare journey, needs, and outcomes.
Intake Coordinator, CPhT
Landmark Infusion
11.2021 - 07.2024
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Managed sensitive patient information with utmost confidentiality, ensuring compliance with HIPAA regulations.
- Facilitated communication between patients and medical staff, ensuring clear understanding of care plans.
- Enhanced communication between patients, healthcare providers, and administrative staff to ensure seamless coordination of care.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Shipping Clerk
American Hat Company
11.2020 - 11.2021
- Coordinated with warehouse staff to ensure timely order fulfillment and delivery.
- Collaborated with customer service team to resolve shipping issues and provide timely updates to clients.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
Certified IV Pharmacy Technician
Wise Health System
02.2017 - 11.2020
- Ensured medication safety through participation in quality assurance initiatives such as recall management and continuous process improvement efforts.
- Enabled seamless transitions between shifts by maintaining clear documentation on ongoing tasks, outstanding orders, and important updates within the team.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in the training of new pharmacy technicians, ensuring competency in all aspects of the role.
Certified Pharmacy Technician
Hughes Pharmacy
01.2013 - 02.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Assisted in preparation, distribution and storage of pharmaceuticals.
Certified Pharmacy Technician
Harvest Drug And Gift
10.2012 - 01.2013
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
Certified Pharmacy Technician
CVS Pharmacy, Retail
10.2008 - 10.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Education
High School Diploma -
Bowie High School
Bowie, TX05-2007
Skills
- Clinical documentation
- Care coordination
- Medication management
- Patient services management
- Compliance with regulatory guidelines
- Managing patient cases
- Patient outreach
- Customer service
- Time management
- Attention to detail
Certification
- IV/Admixture Certification Course for Pharmacy Technicians - Various Accredited Providers.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Texas Driver's License
Timeline
Infusion Coordinator, CPhT
KabaFusion
08.2024 - Current
Intake Coordinator, CPhT
Landmark Infusion
11.2021 - 07.2024
Shipping Clerk
American Hat Company
11.2020 - 11.2021
Certified IV Pharmacy Technician
Wise Health System
02.2017 - 11.2020
Certified Pharmacy Technician
Hughes Pharmacy
01.2013 - 02.2017
Certified Pharmacy Technician
Harvest Drug And Gift
10.2012 - 01.2013
Certified Pharmacy Technician
CVS Pharmacy, Retail
10.2008 - 10.2012
High School Diploma -
Bowie High School
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