Phyllis Burrell
Carrollton
Summary
Motivated and dependable individual seeking an entry-level customer service position. Strong communication and problem-solving skills with a positive attitude and willingness to learn. Committed to providing excellent customer experiences and supporting team goals.
Overview
7
7
years of professional experience
Work History
Janitorial Worker
ABM Industries
Carrollton, GA
09.2022 - Current
- Maintained cleanliness and sanitation standards across diverse facilities.
- Trained new employees on proper cleaning techniques and equipment usage.
- Collaborated with team members to achieve optimal results in facility upkeep.
Package Handler
UPS
Atlanta, GA
03.2021 - 07.2021
- Operated package sorting machinery to ensure efficient processing of shipments.
- Coordinated with team members to streamline workflow and improve package handling efficiency.
- Trained new employees on safety protocols and operational procedures for optimal performance.
- Monitored inventory levels and reported discrepancies to maintain accurate stock records.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
Team Member
Six Flags Over GA
Atlanta, GA
09.2019 - 01.2021
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Maintained cleanliness and safety standards throughout park attractions, ensuring enjoyable experiences for visitors.
- Collaborated with team members to execute daily operations efficiently, enhancing overall workflow.
- Assisted in training new staff on operational procedures and safety protocols, fostering a supportive work environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA05.2028
High School Diploma -
Frederick Douglass High School
Atlanta, GA05.2021
Skills
- Patience and empathy
- Time management skills
- Team collaboration
- Written and verbal communication
- Active listening
- Problem resolution
- Multitasking
- Adaptability
- Attention to detail
- Basic computer skills
Timeline
Janitorial Worker
ABM Industries
09.2022 - Current
Package Handler
UPS
03.2021 - 07.2021
Team Member
Six Flags Over GA
09.2019 - 01.2021
Bachelor of Science - Psychology
University of West Georgia
High School Diploma -
Frederick Douglass High School