Phyllis Byrom
United States
Summary
Integrated various industry perspectives through strategic communication frameworks.
Delivered high-quality client service through effective listening and engagement.
Thrived in dynamic environments by leveraging cognitive and organizational abilities.
Oversaw logistics of automated transportation systems for streamlined delivery processes.
Led project teams to consistently achieve deadlines and project goals.
Implemented strategic processes to enhance contract safety and customer retention.
Navigated USPS automation protocols and route sorting operations effectively.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Leasing Consultant/ Concierge/ Fire-watch Panel Security
Texas Urban Living Realty- Brokerage
01.2023 - Current
- Leasing, Listing, Selling, Buying; Community Home- Builder sales; bringing sellers & buyers together in the real-estate industry. Assisting property management & maintenance team(s) Guest services, hosting & hospitality. Walk-through pertaining to opening & closing business day for clean, safe access common areas for look & lease campaigns, make keys for move in key-kiosk, pkg. parcels. Act as the primary point of contact for resident inquiries, resolve tenant complaints, and coordinate with maintenance staff to address service requests.
- TAA knowledge & compliance regulations, lease violations, order supplies per budgets, strong communication and customer service skills, proficiency in leasing software and Microsoft Office, CRM, One-site, Knock, Loft, Blue Moon, funnel leasing, prospect, aptly, alongside broader solutions such as Hub-spot for on remote & onsite HOA. Over-see office functions based on work-flow, state inspections, HUD, Tax-credit, Traditional Leasing. Reale-state tools such as Broker-Bay, Show-time, Lock-box, Signage protocols, launching listings, and client property photography landscape. Ability to work along-side broker-reps, onsite sales associate & online teams in high traffic- volume. Exceptional process sales techniques for consistent closings. Deep knowledge of fair housing laws. Managing the rental process, acting as intermediaries between property owners and tenants to fill vacancies, conduct property tours, and screen applicants. Primary duties include marketing available units, processing applications, executing lease agreements, collecting deposits, maintaining accurate resident files, monthly reports, and ensuring high occupancy rates through excellent customer. Working with local police & fire department officials, third-party vendors, landscape, plumbing, HVAC, turn-key contractors for bids. Over-see office functions based on work-flow, state inspections, HUD, Tax-credit, Traditional Leasing.
Social Services and Community Coordinator / Leasing Consultant
Lakeview Pointe Apartments
01.2023 - 01.2024
- Collaborate with social service programs and local organizations to assist residents with essentials, including rental aid, utilities, food, and clothing. Dallas County (EHAP & CEAP) programs
- Provide guidance with employment applications and organize events and tutorials for children, adults, and seniors.
- Meet regularly with community officials to discuss initiatives and address residents' needs.
- Process leasing paperwork, qualify applicants for housing and credit programs for the elderly and Section 8, Tax Credit, Income- Restriction
- Coordinate effectively with the property management team to ensure seamless operations. Hosting “Community Awareness” meetings with the City of Garland Police & Fire Dept., regarding dwelling safety & training. Contacting & Sponsors & Vendors, Boys & Girls Club
Foster Care Advocate
01.2016 - 01.2023
- Provided direct care and child development services to children in foster care.
- Collaborated with counselors, physicians, attorneys, and caseworkers during adoption proceedings.
- Maintained supervised care across a range of levels, from basic to specialized.
Account Executive
KBDT Radio Dallas
01.2016 - 01.2020
- Built lasting relationships with local business leaders to foster trust and collaboration. Operations over-sight for small office
- Assessed company situations and objectives to develop and recommend tailored advertising solutions.
- Partnered with team members to deliver seamless campaigns and achieve client goals.
- Consistently attained and exceeded sales quotas.
- 40 hours/week
Business Advisor
GTE/Verizon Directories
01.1997 - 01.2016
- Advised clients on tailored business advertising solutions.
- Conducted needs assessments and evaluated data to research and recommend optimal plans.
- Built strong client relationships through effective communication and personalized service.
- Consistency achieved numerous sales awards and earned incentive trips for outstanding
- In-bound Telephone & Out-bounds Calls
- 40 hours/week
Education
Associates Degree -
Christ For The Nations
Dallas, TXSkills
- Exceptional communication and interpersonal abilities
- Consistently achieve and exceed established goals
- Proven professional selling and prospecting expertise
- Strong team collaboration and coordination skills
- Proficient in a wide range of computer programs and applications
- Skilled at overcoming objections to ensure successful outcomes
- Problem-solver with a sharp ability to find effective solutions
- Keen organizational skills, ensuring efficient and structured workflows
Certification
Notary Public Commission, Sales & Marketing, Licensed Texas Realtor, Ministerial License, Life Obstacle Coach
Timeline
Leasing Consultant/ Concierge/ Fire-watch Panel Security
Texas Urban Living Realty- Brokerage
01.2023 - Current
Social Services and Community Coordinator / Leasing Consultant
Lakeview Pointe Apartments
01.2023 - 01.2024
Foster Care Advocate
01.2016 - 01.2023
Account Executive
KBDT Radio Dallas
01.2016 - 01.2020
Business Advisor
GTE/Verizon Directories
01.1997 - 01.2016
Associates Degree -
Christ For The Nations