Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phyllis Flood

Hazel Crest,IL

Summary

Seeking a challenging position with a facility where I can utilize my experience and skills that offer opportunities for advancement

Overview

24
24
years of professional experience

Work History

Registered Medical Assistant/PACU

Mobile Anesthesologist
02.2023 - 11.2023
  • Patients transport between the procedure room/recovery rooms.
  • Attach/remove leads and monitors to the patients for their procedure.
  • Monitor patients after their procedure, vital signs, disconnect IV's, and discharge patients and explain provider instruction .

Biometric Specialist Health Screener Lead/Health Screening

Quest Diagnostic
02.2019 - Current
  • Greeting participants and participant confidentiality
  • Accurately record participant data via tablets or paperwork
  • Finger sticks,blood pressure,BMI,height/weight,Lipid profiles(HDL,LDL, Triglycerides, Total Cholesterol) blood glucose,Phlebotomy
  • Assist in the set-up and breakdown of screening stations
  • Run quality and calibrations on all equipment.
  • Followed all company policies and procedures to deliver quality work.

Register Medical Assistant

National Diagnostics Services
07.2020 - 11.2022
  • Greeting employees and contractors with an emphasis on confidentiality.
  • Explained COVID-19 procedures Nasal Swabs and Rapid PCR testing
  • Prepared lab specimens for diagnostic evaluation.

Lead Register Assistant

Midwest Urogynecology
05.2012 - 04.2018
  • Assisting physicians with urodynamic procedures/surgical, surgery scheduler, Insurance and Eligibility verification for procedures and surgeries, Foley Catheters, Phlebotomy, and Urinalysis, performing diagnostic procedures and EKGs
  • Depo/Lupron injections, explaining and addressing any of the patient's concerns before any surgical/examination/procedure, preparing GYNE/surgical trays, and sterilization of medical instruments.

Healthcare Technician/RMA

Walgreens Health Clinic
05.2012 - 10.2017
  • Extend a warm and caring approach to all our patients with respect to the diversity of all patients
  • Performs vital signs and point of care testing, glucose reading, urinalysis, rapid strep and flu culture, and flu/pneumonia injections as requested by the provider
  • Administers nebulizer treatments

Patient Care Secretary

Vita's Innovative Hospice Care
10.2010 - 06.2011


  • Kept a calm and professional demeanor in high-stress situations, providing reassurance to patients and their families during difficult times.
  • Maintained accurate and up-to-date patient records by diligently entering data into electronic health systems.
  • Managed a high volume of incoming calls from patients, families, and other medical professionals with professionalism and empathy.

Retention Customer Account Executive

Comcast-Xfinity Call Center
12.2008 - 01.2009
  • Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
  • Evaluated customers' potential needs to make appropriate recommendations.
  • Leveraged knowledge of company services, familiarity with industry competitors and persuasive communication style to prevent customers from ending or downgrading services.

Sales Consultant/Business office Associate

Carmax Auto Superstore
10.2007 - 01.2010
  • Provided sales and customer service assistance to walk-in traffic
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support and address concerns.
  • Evaluated customer purchase requirements and recommended best-fit company offerings.

Flight Attendant

American Eagle Airlines
06.2000 - 04.2003
  • Ensured safety and comfort of customers onboard aircraft.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

Education

Register Medical Assistant - Register Medical Assistant

Sanford Brown College
Tinley Park, IL
02.2012

Emergency Medical Technology

South Suburban College
South Holland, IL
12.2003

Skills

  • CPR and AED 2025
  • Software knowledge: Epic, EClinicalWorks, Medisoft, Microsoft: Word, Excel and Powerpoint, EMR, EHR, Centricity
  • Clinical procedures: Venipuncture (Syringes and Butterfly) needles/Vacutainer, injections, Urinalysis
  • Coursework completed in the following areas: Medical Terminology, Anatomy & Physiology, Health Records, Coding and Reimbursement, Phlebotomy, Pharmacology, Hematology, Medical Law and Ethics, Medical Laboratory and Clinical Procedures, Safety in the Healthcare Environment, HIPAA

References

Reference is available upon request.

Timeline

Registered Medical Assistant/PACU

Mobile Anesthesologist
02.2023 - 11.2023

Register Medical Assistant

National Diagnostics Services
07.2020 - 11.2022

Biometric Specialist Health Screener Lead/Health Screening

Quest Diagnostic
02.2019 - Current

Lead Register Assistant

Midwest Urogynecology
05.2012 - 04.2018

Healthcare Technician/RMA

Walgreens Health Clinic
05.2012 - 10.2017

Patient Care Secretary

Vita's Innovative Hospice Care
10.2010 - 06.2011

Retention Customer Account Executive

Comcast-Xfinity Call Center
12.2008 - 01.2009

Sales Consultant/Business office Associate

Carmax Auto Superstore
10.2007 - 01.2010

Flight Attendant

American Eagle Airlines
06.2000 - 04.2003

Register Medical Assistant - Register Medical Assistant

Sanford Brown College

Emergency Medical Technology

South Suburban College

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Phyllis Flood