Phyllis Jenkins

Managed officer records within FDLE system (ATMS) to ensure compliance with regulations and policies.
Retrieved reports for mandatory retraining and instructor renewal for annual recertification.
Compiled documents for recertification training packets and entered them into ATMS.
Maintained recruit class files, ensuring all documents adhered to departmental policies and FDLE regulations.
Entered courses taught at the academy into department's training tracking system.
Streamlined filing system to enhance document retrieval efficiency.

Entering corrections on traffic citations after the driver has been to court.

Received all incoming telephone calls and computer messages, assigning them to designated analysts. Managed incoming and outgoing correspondence for entire bureau, prioritizing urgent documents. Interacted with 32 analysts and 4 support staff daily, ensuring efficient service delivery.

Entered and verified crash reports in system to ensure data integrity. Maintained weekly keystroke average of 266,000 for efficient data processing. Achieved data entry rate of 9,500 records per hour, exceeding expectations. Delivered accurate data entries with a precision rate of 0.0013 minimum.