Overview
Work History
Education
Accomplishments
Timeline
AssistantManager

PHYLLIS LAWHORN

M
Atlanta,GA

Overview

22
22
years of professional experience
3
3
years of post-secondary education

Work History

Airport Shuttle Driver

Airport Shuttle Group
Hapeville, GA
07.2023 - Current
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Drove [Number]-passenger shuttle bus to and from terminal.
  • Operated with safety and skill to avoid accidents and delays.
  • Transported customers to and from [Location].
  • Maintained clean and neat shuttle for passenger comfort.
  • Successfully operated shuttle buses, vans and cars to transport passengers to various locations.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.

Professional Bus Operator

Metropolitan Atlanta Rapid Transit Authority, MARTA
Atlanta, GA
01.2017 - 07.2023
  • Conducted pre-trip inspections of bus for safe operation.
  • Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.

Customer Service Supervisor

Nspire Outreach
Lawrenceville, Georgia
03.2014 - 12.2016
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Coached employees through day-to-day work and complex problems.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Administrative Assistant

Alternate Life Paths Program
Atlanta, GA
02.2002 - 02.2014
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.

Education

Associate of Science - Business Administration

Strayer University
Washington, DC
01.2020 - 09.2022

Accomplishments

    Honors Society


    Golden Key Honor Society

    The Society For Collegiate Leadership & Achievement

    Phi Theta Kappa

    Alpha Chi

Timeline

Airport Shuttle Driver

Airport Shuttle Group
07.2023 - Current

Associate of Science - Business Administration

Strayer University
01.2020 - 09.2022

Professional Bus Operator

Metropolitan Atlanta Rapid Transit Authority, MARTA
01.2017 - 07.2023

Customer Service Supervisor

Nspire Outreach
03.2014 - 12.2016

Administrative Assistant

Alternate Life Paths Program
02.2002 - 02.2014

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