Borden Chase
Professional Driver
Baltimore,MD
Summary
Dynamic and dependable transit professional with a proven track record at the Maryland Transit Authority.
Enhanced route efficiency by 15%. Skilled in vehicle inspection, safety management, critical thinking and communication skills. Ensured exceptional service and safety for all passengers. Maintained high standards and fostered positive rider experiences.
Maintained physical fitness through weight training and other activities which enables me to easily transport baggage onto and off of vehicles.
Diligent professional driver with proven background in providing safe and timely transportation services. Adept at navigating complex routes and ensuring customer satisfaction through courteous and professional interactions. Demonstrated ability to maintain vehicle cleanliness and adhere to schedules.
Overview
2024
2024
years of professional experience
1
1
Certification
Work History
Airport Shuttle Driver
FastPark and Relax
02.2012 - 10.2023
- Ensured safe and timely transport of airport passengers to and from terminals each day.
- Maintained clean and functional shuttle vehicles, which enhanced the passenger experience.
- Coordinated with dispatch to optimize shuttle schedules and routes for efficiency.
- Assisted passengers with luggage and special needs, and provided exceptional customer service.
- Monitored traffic conditions and adjusted routes proactively to minimize delays.
- Kept accurate records of trip details that included pick-up/drop-off times, distance traveled, fuel consumption, and any notable incidents or delays.
- Participated in ongoing training programs to stay current on industry best practices and enhance professional knowledge.
- Promoted loyalty programs to encourage riders to become repeat customers.
- Coordinated closely with other shuttle drivers for seamless passenger transfers between vehicles as needed.
- Trained new drivers on operational procedures and safety protocols.
- Provided excellent customer service, which surpassed standard training procedures.
Transit Bus Operator
Maryland Transit Authority
07.1986 - 11.2018
- Transported over 500 passengers daily on peak routes
- Improved route efficiency by 15% through smart planning
- Ensured safety standards with a zero accident record
- Provided customer service
- Transported disabled passengers via the Mobility Service Division
- Maintained vehicle cleanliness and conducted routine inspections for mechanical issues
- Communicated effectively with dispatch regarding service delays or incidents
- Called 911 for emergencies
- Implemented best practices for customer service to enhance rider experience
- Monitored public spaces to ensure safety and security for community events.
- Assisted in crowd management during local gatherings and emergencies.
- Collaborated with law enforcement to enforce regulations and maintain order.
- Conducted routine patrols to deter crime and enhance public safety awareness.
- Participated in duties with ride-along officers.
Education
High School Diploma -
Walbrook Senior High School
Baltimore, MD06-1977
Skills
- Vehicle inspection
- Route planning
- Safety management
- GPS navigation
- Regulatory compliance
- Flexible and adaptable
- Dependable and responsible
- Critical thinking
- Excellent communication
Certification
- Advanced Driving Certification - National Safety Council
- Transportation Professional Certification - American Public Transit Association
- Fleet Management Professional - Institute for Supply Chain Management
Languages
English
Native or Bilingual
Timeline
Airport Shuttle Driver
FastPark and Relax
02.2012 - 10.2023
Transit Bus Operator
Maryland Transit Authority
07.1986 - 11.2018
High School Diploma -
Walbrook Senior High School