JAVIER ROWLANDS-ROJAS
Milton
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
Airport Shuttle Driver
LAZ Parking
Pensacola, FL
06.2025 - Current
- Transported passengers efficiently between airport terminals and parking facilities using company vehicles.
- Ensured compliance with safety protocols and regulations while driving in high-traffic areas.
- Assisted passengers with luggage handling, providing excellent customer service during transport.
- Maintained vehicle cleanliness and operational standards through routine inspections and reporting issues promptly.
- Coordinated shuttle schedules to optimize passenger wait times and enhance overall service efficiency.
- Implemented process improvements that increased shuttle turnaround times, enhancing overall operational flow.
- Collaborated with other employees to create a positive work environment that contributed to high levels of job satisfaction.
- Kept accurate records of trip details including pick-up/drop-off times, distances traveled, fuel consumption, and any notable incidents or delays.
General Manager
Silver Airways
Pensacola, FL
05.2013 - 06.2025
- Managing daily operations at an airport station, such as check-in, baggage handling, and boarding procedures.
- Ensuring compliance with airline and aviation standards and regulations.
- Overseeing the hiring, training, and management of staff.
- Monitoring and managing the station's budget and financial performance.
- Coordinating with other departments or airlines for smooth operations.
- Resolving passenger complaints and issues in a timely and efficient manner.
- Overseeing routine maintenance, safety checks, and repairs of aircraft and equipment.
- Developing and implementing strategies to improve service quality and efficiency.
- Coordinating with airport security and emergency services for crisis management.
- Creating and maintaining relationships with airport authorities and community representatives.
Customer Service Associate
Walgreens
Pensacola, FL
08.2017 - 08.2019
- Models and delivers a distinctive, delightful customer experience.
- Registers sales on the assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- Engages customers and patients by greeting them and offering assistance with products and services.
- Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members.
Customer Contact Representative
Synergy Solutions
Pensacola, Florida
01.2011 - 12.2013
- Inbound and outbound telephone customer service and sales representative for catalogs.
- Responsible for professional interaction with customers while achieving service levels, quality, and performance goals.
Sales Clerk
US Navy Exchange
Milton, FL
01.2009 - 12.2011
- Ensure that each customer receives outstanding service by providing a friendly environment.
- Accurately and efficiently ring up sales on registers.
Swing Manager
McDonald's
Pensacola, FL
01.2006 - 12.2010
- Supervise and coordinate activities of staff who prepare and portion food.
- Display a 'customer comes first' attitude by training and holding partners accountable for delivering legendary customer service.
Education
High School Diploma -
Milton High School
Milton, Florida12-2009
Skills
- Microsoft Word
- Operational management
- Budget management
- Staff training
- Team building
- Time management
- Conflict resolution
- Inventory management
- Motivation
- Efficient multi-tasker
- Safety protocol
- Supervision and training
- Leadership
- Customer service
- Planning
- Quality assurance
- Listening
- Microsoft Excel
- Regulatory compliance
- Crisis management
- Relationship management
- Performance analysis
- Process improvement
- Customer relations
- Staff motivation
- Customer retention
- Staff management
- Performance improvements
- Problem solving
- Building effective relationships
- Organizational skills
- Communication skills
- Safe driving practices
- Punctuality
- Clean driving record
- Vehicle maintenance
- Safe driving
- Passenger transportation
- Inclement weather driving
- Passenger assistance
- Vehicle inspection
- Mobility support
- Safety-focused
- Attention to detail
- Dependable and reliable
- Multitasking
- Customer relations skills
- Valid [state] license
- Traffic laws
- Emergency procedures
- Airport operations
- Road safety compliance
- Teamwork and collaboration
Timeline
Airport Shuttle Driver
LAZ Parking
06.2025 - Current
Customer Service Associate
Walgreens
08.2017 - 08.2019
General Manager
Silver Airways
05.2013 - 06.2025
Customer Contact Representative
Synergy Solutions
01.2011 - 12.2013
Sales Clerk
US Navy Exchange
01.2009 - 12.2011
Swing Manager
McDonald's
01.2006 - 12.2010
High School Diploma -
Milton High School