Phyllis Pate
Georgetown,TX
Summary
Results-oriented IT Director with 20 years of leadership experience in infrastructure and services sales, service delivery, and program management. Expertise in managing and mentoring teams to achieve business outcomes through process optimization, cross-functional collaboration, and strategic data utilization.
Recognized for integrity, accountability, and a strong commitment to operational excellence. Thrives in dynamic and undefined environments, consistently delivering results through technical acumen, effective communication, and dedication to continuous improvement.
Overview
18
18
years of professional experience
Work History
Director, North America Public Sector Services Delivery
Hewlett Packard Enterprise
01.2023 - Current
- Steered a high-performing organization. Was a Manager of Managers, supporting a diverse portfolio of Public Sector clients (U.S. Department of Defense and Civilian Agencies) and top-tier commercial accounts such as Ford, Intel, Google, and Disney.
- Led Service Delivery strategy in support of large sales pursuits and Federal capture activities balancing need for pre-award competitive pricing with successful post-award service delivery.
- Two-time consecutive nominee for the HPE Women’s Excellence Award—celebrating remarkable women who exemplify HPE culture and make significant impact internally and externally.
- Drive customer satisfaction by leading a cohesive, high-performing team of cleared and non-cleared professionals, ensuring seamless collaboration and strict adherence to Federal compliance standards.
- Partnered with local recruiting agency that provides IT training, certification and placement opportunities for veterans.
- Strong track record in talent management, including recruiting, performance planning, coaching, and career development
(e.g., mentored a new hire from entry-level to top management in 1.5 years). - Served as strategic advisor to senior leadership, influencing long-term goals, identifying process improvement opportunities, and leading cost-reduction initiatives.
- Contributed to enterprise-wide workforce transformation, achieving $8M in cost savings and improved diversity.
- Cultivated a high-trust, inclusive culture, achieving 100% participation in the Voice of the Workplace survey, with top strengths highlighted in leadership approachability, supportiveness, and commitment to work-life balance.
Federal Delivery Team Manager
Hewlett Packard Enterprise
11.2020 - 12.2022
- Led a team of 20 individual contributors in supporting key Federal accounts, including DISA, DoD entities, and Federal Systems Integrators, to deliver tailored services within Federal IT environments.
- Oversaw employee engagement, delivery readiness, training programs, and project execution across the Americas region, ensuring compliance with corporate, legal, and regulatory standards.
- Collaborated with sales teams to manage the transition of newly awarded customer contracts.
- Implemented process improvements and strategic changes to optimize Federal service delivery and drive operational excellence.
- Ensured customer solutions adhered to scope, timeline, budget, and quality standards through a strategic project planning approach.
Army Account Manager – Services | Army Contract Program Manager
Hewlett Packard Enterprise
02.2016 - 11.2020
- Sales Specialist covering select U.S. Army enterprise accounts. Consistently exceeded sales quotas in a quota-carrying role (including 120% in FY19).
- Led channel engagement activities for annual HPE Public Sector sales kickoffs, building strong relationship with key Federal partners and ISVs such as Intel, CDW, Nutanix, AMD, Insight, Deloitte, and Logicalis.
- As Army Program Manager, managed government contract and programmatic relationships with Army Contract Managers and Program Executive Offices.
- Major accomplishments include successful pursuit of ITES-3H and perennial promotion grades on the ITES-3H Contract.
- Built and maintained a 15-year relationship with Computer Hardware Enterprise Software and Solutions (CHESS) Program Office under PEO EIS. Built an unparalleled relationship of trust at all levels.
Distribution Customer Engagement Manager
Dell Inc, and Dell Federal Systems L.P
01.2014 - 01.2016
- Oversaw and managed operations with Tech Data North America (now TD SYNNEX). Collaborated with Dell cross-functional support teams to assess business needs and led the implementation of operational improvements to enhance the partner’s experience.
Federal Contracts, Sr Advisor
Dell Inc, and Dell Federal Systems L.P
01.2007 - 01.2014
- Reviewed, negotiated, structured, and administered contractual documents to establish and maintain business relationships with customers and partners for Federal sales contracts.
- Led program management for seven years, overseeing the contractual execution of a bi-annual Army client procurement, generating annual revenue exceeding $100 million.
- Oversaw Army and Secretary of Defense contracts with a daily value surpassing $3 billion.
- Developed standards for training and compliance that governed sales and support operations. Facilitated team collaboration with cross-functional organizations to drive sales within contract parameters. Advised sales and support teams on contractual rights and obligations, providing interpretation and guidance on terms and conditions.
Education
Bachelor of Business -
Texas Tech University
Skills
- Hands-on coordination with support operations and sales teams
- Building inclusive, high-trust workplace cultures
- Federal compliance training development
- High customer satisfaction and retention outcomes
- Talent development, mentoring, and coaching
- Executive-level advisory and cross-functional collaboration
- Pre-award and post-award service strategy for Federal programs
- Government contract management
Timeline
Director, North America Public Sector Services Delivery
Hewlett Packard Enterprise
01.2023 - Current
Federal Delivery Team Manager
Hewlett Packard Enterprise
11.2020 - 12.2022
Army Account Manager – Services | Army Contract Program Manager
Hewlett Packard Enterprise
02.2016 - 11.2020
Distribution Customer Engagement Manager
Dell Inc, and Dell Federal Systems L.P
01.2014 - 01.2016
Federal Contracts, Sr Advisor
Dell Inc, and Dell Federal Systems L.P
01.2007 - 01.2014
Bachelor of Business -
Texas Tech University
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