Phyllis Simons
Burlington,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Finial Restaurant
Grandover Resort and Spa
Greensboro, North Carolina
01.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with suppliers for inventory management and ordering supplies.
- Resolved customer complaints and ensured satisfaction during dining experiences.
- Implemented marketing strategies to promote special events and menu items.
- Conducted performance evaluations to support staff development and improvement.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Optimized profits by controlling food, beverage and labor costs.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Restaurant Manager
Fleming's Steakhouse and Wine Bar
Greensboro, NC
04.2022 - 01.2024
- Managed daily restaurant operations ensuring high service standards.
- Trained and mentored staff on menu knowledge and customer service.
- Coordinated special events enhancing guest experiences and satisfaction.
- Oversaw staff scheduling to optimize labor costs and coverage.
- Developed training materials for onboarding new employees effectively.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
Wedding venue sales manager
Burke Manor Inn and Pavilion
Gibsonville, North Carolina
07.2020 - 04.2022
- Developed sales strategies to enhance guest experiences at Burke Manor Inn and Pavilion.
- Trained and mentored sales staff to improve service quality and performance.
- Collaborated with marketing to create promotional materials for special events.
- Managed client inquiries and provided tailored solutions for their needs.
- Coordinated logistics for weddings and corporate events hosted at the venue.
- Oversaw inventory management of supplies for hospitality operations at the inn.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Resolved customer complaints regarding sales and service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Analyzed market trends to identify new revenue opportunities for the inn especially after covid.
Banquet Manager
Inn at Elon University
Elon, North Carolina
12.2019 - 03.2020
- Coordinated banquet events for diverse groups at a university setting.
- Managed staff schedules and assignments for optimal event execution.
- Oversaw setup and breakdown of banquet facilities and equipment.
- Trained and mentored new staff on service standards and procedures.
- Coordinated and monitored banquet operations to ensure quality service standards were met.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Organized, scheduled and supervised staff for banquets.
- Provided leadership and direction to banquet staff in order to maintain a high level of customer satisfaction.
- Organized and laid out buffet equipment, food displays, and other items.
- Established guidelines and procedures for operating the banquet department efficiently.
- Supervised staff during events to ensure smooth service and guest satisfaction.
- Managed banquet operations for various events at a university setting.
- Coordinated with catering team to create menu options for special occasions.
- Developed event timelines to streamline setup and execution processes.
- Communicated with clients to finalize event details and requirements effectively.
- Trained new employees on service standards and operational procedures.
- Resolved guest inquiries and issues promptly while maintaining professionalism.
- Conducted regular meetings with catering staff members in order to review policies and procedures as well as discuss upcoming events.
- Managed all aspects of event planning including budgeting, scheduling, vendor selection, management, menu selections, creation, decorations.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Ensured proper set up and tear down of banquet areas prior to and after functions.
- Supervised food preparation, delivery, and quality to ensure satisfaction.
- Planned menus in consultation with chefs and caterers to meet the needs of clients.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Reviewed banquet event orders to determine room layouts and schedule staff.
- Communicated with external vendors such as florists and musicians to plan details and guide from beginning to end of event.
- Participated in weekly management meetings in order to provide updates on current and future projects related to banquets.
- Prepared and led food service training programs to teach staff various tasks.
- Assisted in menu planning and presentation to ensure alignment with event themes and client preferences.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
Banquet Sales Manager
Greensboro Country Club
Greensboro, North Carolina
06.2016 - 12.2019
- Developed customized banquet packages for diverse client needs.
- Coordinated logistics for events including setup, catering, and staffing.
- Liaised with vendors to secure necessary supplies and services.
- Managed client communications from initial inquiry through event execution.
- Conducted site tours to showcase facilities and services to potential clients.
- Trained and supervised banquet staff to ensure high service standards.
- Collaborated with marketing team to promote banquet offerings effectively.
- Maintained accurate records of all event bookings including contracts, deposits, payments and other information related to each booking.
- Planned event logistics and delegated responsibilities to kitchen and event service staff.
- Sent invoices to customers and collected payment for services.
- Resolved customer complaints in a professional manner while striving to maintain a high level of customer satisfaction.
- Conducted regular inspections of banquet facilities to ensure that they are clean, safe, well-maintained and up-to-date with current industry standards.
- Managed inventory levels for supplies used during special events ensuring adequate stock is available at all times.
- Established banquet budgets for food and beverage sales as well as labor costs.
- Organized meetings between clients and catering managers to discuss menu options, decorations, music selection and other details regarding their event needs.
- Monitored budgeting and forecasting activities for banquet sales operations.
- Assisted customers in selecting appropriate venues based on their individual requirements such as size or capacity of space needed.
- Implemented policies and procedures designed to maximize efficiency within the banquet sales department.
- Identified potential opportunities for increasing revenues through additional services or products offered by the company.
- Coordinated and prepared banquet linen, glassware, cutlery, china and equipment.
- Prepared banquet event orders by developing paperwork, contracts and floor plans.
- Oversaw florists and rental companies to monitor compliance with contract terms and quickly address discrepancies.
Caterer
City BBQ
Durham, North Carolina
01.2014 - 08.2016
- Prepared and assembled catering orders for various events and functions.
- Coordinated logistics for food delivery and setup at off-site locations.
- Managed inventory of food supplies and equipment for catering services.
- Trained new staff on food safety and catering procedures.
- Maintained cleanliness and organization of kitchen and serving areas.
- Communicated effectively with waitstaff and other personnel to ensure smooth operation at catered functions.
- Managed inventory of catering equipment including chafing dishes, serving utensils, linens.
- Maintained cleanliness of kitchen area before, during and after catered events.
- Created attractive displays for buffets using a variety of garnishes and decorations.
- Monitored food preparation times in order to deliver hot meals on time.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Inspected food quality and presentation prior to delivery or service at catered events.
- Served guest tables by transporting meals and beverages from kitchen and bar areas.
- Ensured proper storage of food items prior to catering events.
- Successfully serviced events through collaboration with establishment managers by securing venue and scheduling adequate personnel.
Education
FDA, USDA, HACCP CERTIFIED -
NC State University
Raleigh, NC 08.2021 - 12.2022
Bachelor of Science -
NC State University
Raleigh , NC 08.2004 - 06.2008
Skills
- Inventory management
- Staff training
- Budgeting and forecasting
- Event coordination
- Customer relationship management
- Sales strategy development
- Quality assurance
- Problem solving
- Time management
- Attention to detail
- Analytical and critical thinking
- Cultural awareness
- Project planning
Timeline
Finial Restaurant
Grandover Resort and Spa
01.2024 - Current
Restaurant Manager
Fleming's Steakhouse and Wine Bar
04.2022 - 01.2024
FDA, USDA, HACCP CERTIFIED -
NC State University
08.2021 - 12.2022
Wedding venue sales manager
Burke Manor Inn and Pavilion
07.2020 - 04.2022
Banquet Manager
Inn at Elon University
12.2019 - 03.2020
Banquet Sales Manager
Greensboro Country Club
06.2016 - 12.2019
Caterer
City BBQ
01.2014 - 08.2016
Bachelor of Science -
NC State University
08.2004 - 06.2008