Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Phyllis Thom

Deer Park,WA

Summary

Seasoned RN bringing demonstrated clinical expertise, leadership skills and technical knowledge. Quality-driven and efficient with strong interpersonal abilities. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

36
36
years of professional experience

Work History

Director of Clinical Services

Providence at Home with Conpassus
Spokane Valley, Washington
05.2025 - Current
  • Manage a multidisciplinary team of 25-30 clinicians; including scheduling and triage
  • Established performance objectives and evaluated staff performance regularly.
  • Investigated complaints from patients or families regarding clinical services provided by the agency
  • Monitored quality assurance initiatives in order to improve patient

Home Heath RN

Providence VNA Home Health
Spokane Valley, Washington
05.2004 - 04.2025
  • Provided direct nursing care to patients, including administering medications, wound care, and IV therapy.
  • Assessed patient health and developed individualized care plans accordingly.
  • Educated patients on health maintenance, disease prevention, and treatment options.
  • Performed physical examinations and assessments of patients' medical histories.

Med Surg Nurse

Sacred Heart Medical Center & Children's Hospital
Spokane, WA, WA
07.1990 - 04.2004
  • Floor nurse, preceptor, charge nurse working on med-sug unit with multidisciplinary team to provide patient care
  • Performed physical assessments to identify any changes in the patient's condition or needs

Medical Assistant

Dr Jeffrey OConnor
Spokane, WA, WA
09.1989 - 06.1990
  • Administered injections, medications and treatments as directed by the physician.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.

Education

Bachelor of Science - Nursing

Gonzaga University
Spokane, WA
12-1997

Registered Nurse -

Spokane Community Collage
Spokane, WA
06-1990

Skills

  • Leader of multidisciplinary team
  • Patient advocacy
  • Staff training; mentor new employees
  • Team leadership
  • Conflict resolution
  • Triage and scheduling
  • Effective communication
  • Clinical supervision
  • Staff development
  • Patient safety
  • Quality improvement
  • Proficient with EMR (epic)

References

References available upon request.

Timeline

Director of Clinical Services

Providence at Home with Conpassus
05.2025 - Current

Home Heath RN

Providence VNA Home Health
05.2004 - 04.2025

Med Surg Nurse

Sacred Heart Medical Center & Children's Hospital
07.1990 - 04.2004

Medical Assistant

Dr Jeffrey OConnor
09.1989 - 06.1990

Bachelor of Science - Nursing

Gonzaga University

Registered Nurse -

Spokane Community Collage

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