Phyllis Wolf
Phoenix,AZ
Summary
Detail-oriented Account Recovery Coordinator with extensive experience in managing insurance issues, total loss claims, garnishments, and levies for credit union members. Proficient in document collection, crisis management, and customer service. Strong team collaborator bringing proactive solutions to enhance member satisfaction and operational efficiency.
I love to hear about people of their likes and desires. I love when I can make a person happy and want to come back for more.
I am a consistent employee to be timely and be a team player.
Overview
20
20
years of professional experience
Work History
Account Recovery Coordinator
Copper State Credit Union
12.2004 - Current
- Work with members on their insurance issues for their loans, make sure we have all the documents that we need.
- Do the total losses of member's auto when in an accident or theft of the auto. Get the insurance, gap & warranties to pay on our member's loan and collect all monies we can for the member
- I do the garnishments and levis when they come into the credit union. This is a process that needs to be in a timely matter by sending all paperwork to the member, court and attorneys. Letting the member know that we had to freeze your funds due to a garnishment or levy on their loans.
Customer Service in the Solution Center
Copper State Credit Union
03.2019 - 02.2021
Answered the phone for the members, made payments for them, looked up general information they needed, ordered debit & credit cards for the member, printed any documents they needed. Mostly answering just everyday questions for the members.
Education
Hair, Nails And Coloring
Ohio State Barber College
Toledo Ohio01-1978
High School Diploma -
Wauseon High School
Wauseon Ohio06-1977
Skills
- Very people oriented
- Crisis Management
- Teamwork and Collaboration
- Customer Service
Timeline
Customer Service in the Solution Center
Copper State Credit Union
03.2019 - 02.2021
Account Recovery Coordinator
Copper State Credit Union
12.2004 - Current
Hair, Nails And Coloring
Ohio State Barber College
High School Diploma -
Wauseon High School
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