PIA PORTE-DENNIS
Charlotte,NC
Summary
Recent graduate with operational and leadership experience in high-volume fulfillment environments. Promoted to safety associate at Amazon's XL Fulfillment Center, supporting safety audits, PIT operations, and 5S process improvements. Proven ability to identify hazards, streamline workflows, and coach associates on best practices, resulting in enhanced productivity and safety. Seeking to leverage academic background in health systems management and hands-on operational experience as an area manager.
Overview
2027
2027
years of professional experience
Work History
Amazon associate
Amazon.com Services LLC
Charlotte, NC
05.2023 - Current
- Promoted to Safety Associate after demonstrating strong operational performance and leadership potential
- Led safety huddles, educating associates on OSHA-compliant practices and promoting risk mitigation.
- Implemented improved physical barriers in high-traffic work zones to minimize pedestrian-PIT interactions
- Conducted pallet audits, ensuring load stability and compliance for optimal shipment integrity.
- Collaborated with cross-functional teams to implement process improvements, enhancing service levels and operational efficiency.
- Consistently met productivity and quality performance metrics in fast-paced XL environment
- Contributed to high-volume inbound and outbound operations including stowing, freight unloading, staging, and shipment preparation
- Safety associate (Feb 2025-Feb 2026)
Distribution Associate
Ross Stores Distribution Center
Fort Mill, South Carolina
04.2021 - 01.2023
- Performed marking, order splitting, packing, conveyor tray operations, and price tagging
- Maintained SKU accuracy and supported daily production goals
- Collaborated cross-functionally to ensure timely merchandise processing and shipment
- Collaborated with team members to optimize workflow processes.
Bojangles crew member
Bojangles' Famous Chicken 'n Biscuits
Huntersville, North Carolina
08.2020 - 04.2021
- Prepared and served food in accordance with safety and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment following safety protocols and guidelines.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash registers, processed transactions, and managed customer payments accurately.
- Trained new crew members on operational procedures and customer service to enhance team performance.
- Executed inventory control procedures to maintain product availability and reduce waste.
- Maintained a clean and organized kitchen to ensure food safety compliance.
Sales Associate
Hollister Co.
10.2019 - 08.2020
- Delivered customer-focused service, contributing to achievement of store sales targets through personalized interactions
- Assisted customers with product selection and provided personalized recommendations.
- Managed fitting rooms, sales floor presentation, and inventory control to enhance customer experience and optimize product availability
- Verified SKU numbers and restocked merchandise to maintain inventory accuracy and ensure product availability for customers
- Collaborated with team members to ensure a positive shopping experience for customers.
- Processed transactions accurately and efficiently at the point of sale.
- Handled customer inquiries and resolved issues in a timely manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
Charlotte, North Carolina
06
Education
Bachelor of Science - Health Systems Management (Public Health Minor)
University of North Carolina At Charlotte
Charlotte, NC12.2025
High School Diploma -
North Mecklenburg High School
Huntersville01-2021
Skills
- Operational leadership and team coaching
- Workplace safety and OSHA compliance
- Risk mitigation and hazard identification
- 5S and process improvement
- Pallet auditing and load verification
- Inventory management and logistics
- Powered industrial truck operation
- Microsoft Excel, Word, Outlook, and PowerPoint
- Cross-functional collaboration
- Customer service excellence
- Team collaboration skills
- Communication proficiency
- Computer literacy
- MS Office suite expertise
- Inventory audits and management
- Public health awareness initiatives
- Warehouse organization strategies
- Supply chain management
- Pallet jack operation proficiency
- Forklift operation skills
- Shipping and receiving tracking
Timeline
Amazon associate
Amazon.com Services LLC
05.2023 - Current
Distribution Associate
Ross Stores Distribution Center
04.2021 - 01.2023
Bojangles crew member
Bojangles' Famous Chicken 'n Biscuits
08.2020 - 04.2021
Sales Associate
Hollister Co.
10.2019 - 08.2020
06
Bachelor of Science - Health Systems Management (Public Health Minor)
University of North Carolina At Charlotte
High School Diploma -
North Mecklenburg High School