Summary
Overview
Work History
Skills
Awards/ Achievements
References
Timeline
Generic

Picabo Engstrand

Dickinson,Texas

Summary

Results driven, influential team leader, with a passion to provide leaders partners and customers with the Starbucks experience through high customer service standards, development, change management and the ability to work together. Dedicated leader who strives for new challenges and experiences. Seeking to apply talents to drive long term company growth and success.

Overview

12
12
years of professional experience

Work History

Licensed District Manager TLA

Starbucks
08.2023 - Current
  • Results-oriented leader with a demonstrated ability to plan and manage time effectively. Expertise in prioritizing tasks strategically, ensuring alignment with the DM approach to focus efforts where they will have the most significant impact.
  • Strategic and collaborative District Manager with a success in consulting with store leaders and directors across multiple licensees. Strength in building leadership capabilities and leveraging influential strategies to develop comprehensive plans that align with company objectives and address business needs.
  • Dynamic and results-driven District Manager with a proven track record in building comprehensive business overviews and facilitating regular business reviews. Adept at collaborating with license district managers to drive successful outcomes, identifying areas of success, and strategically addressing areas that require additional attention
  • leverages exceptional relationship-building skills to cultivate stronger teams and foster trust among leaders and organizations. Adept at creating collaborative environments that drive team cohesion and enhance overall company performance.

Store Manager Trainer

Starbucks
06.2014 - 08.2023


  • Created and Influenced area wide approach for district managers and store managers around customer focused store walk. Scheduled recurring meetings with leaders and ensured they had all tools and resources needed for portfolio success.
  • Led and organized planning meetings to ensure district was knowledgeable and prepared for all promotional launches. This resulted in execution excellence and customer consistency.
  • Multi Unit Experience – Dual Managed 4 stores within 5 years – Increased partner stability, cleanliness scores and organization in all stores. Managed time effectively to ensure I was present in both stores and able to meet deadlines.
  • Influenced and provided support to four leaders with their store openings in my Area. Implemented successful planning in the early stages and ensured setup days were properly executed. Coached leaders to build capability in them and supported level of excellence the team delivered to customers. Stores opened with high customer connection scores and happy partners.
  • I have trained six store managers, two district managers, and two license managers in total.

Barista/ Shift Supervisor

Starbucks
08.2011 - 09.2013

Skills

2023- Launched Miro to Area 62

2023- Led PPK for A62 leadership team

2023- Supported SM Learning session around SSV development for A62

2023- Co-leading Coffee bar for Partnerchella 20

2022-Planned & Led- Coffee Master Certification

2021- Rolled out new barista training process/first sip to A62 team

Planned & Organized multiple volunteer events

Dual Management Assignments

  • 2017– 2 Months
  • 2017– 3 Months
  • 2021– 2 Months
  • 2021 – 3 Months

Awards/ Achievements

Quarterly Excellence Award FY23 Q2

Advanced Development Program – 2022 to 2023

Store Manager Trainer – 2021 to Current

Store Manager of the Quarter FY21

Certificate in Executive Assistant Skills- 2023

References

Carmen Garrett-Goodwine- cgarret@starbucks.com

Jenea Levi- Jlevi@starbucks.com

Nate Kovach- nkovach@starbucks.com

Angela Hawkins-ahawkins@starbucks.com

Whitney Evans- Wevans@starbucks.com

Bert Smith- bersmith@starbucks.com

Timeline

Licensed District Manager TLA

Starbucks
08.2023 - Current

Store Manager Trainer

Starbucks
06.2014 - 08.2023

Barista/ Shift Supervisor

Starbucks
08.2011 - 09.2013

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Picabo Engstrand