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Hi, I’m
STEPHANIE PICINIC
Digital Operations Specialist
Cliffside Park,NJ
Summary
Results-driven Broadcast Operations Specialist focused on optimizing content distribution through streamlined workflows and effective incident management. Developed standardized operational procedures and performed service-impact analyses to enhance live stream performance and ensure uninterrupted digital delivery. Skilled in incident response and collaboration, utilizing technical analytics to boost efficiency across cloud and terrestrial distribution systems.
Overview
14
years of professional experience
Work History
NBCUniversalEnglewood Cliffs, NJ
Digital Operations Specialist
06.2023 - 07.2026
Job overview
- Optimized OTT live streams, VOD delivery, metadata, and content processing workflows, enhancing platform reliability.
- Created technical runbooks, SOPs, and escalation documentation, standardizing operational workflows for consistent performance.
- Led Sev-level incident triage, service-impact analysis, defect tracking, and stakeholder communications.
- Supported cloud and terrestrial distribution workflows across AWS Elemental, Techex, and broadcast systems, ensuring seamless content delivery.
- Analyzed telemetry, monitoring data, and issue trends to improve service reliability and root-cause resolution.
NBCUniversalEnglewood Cliffs, NJ
Digital Operations Coordinator
05.2022 - 06.2023
Job overview
- Coordinated with engineering, operations, and platform partners to ensure seamless service continuity across platforms.
- Supported SLA-driven workflows for OTT, VOD, metadata, and digital distribution to ensure timely content delivery.
- Troubleshot playback defects, stream health alerts, ingest failures, and VOD delivery issues to minimize service disruptions.
BloombergNew York City, NY
Master Control Operator
12.2021 - 04.2022
Job overview
- Monitored live transmission paths, automation playout, and commercial playback for on-air continuity.
- Coordinated playlist automation, traffic schedules, timing updates, and live production changes to ensure seamless on-air operations.
- Resolved playout, routing, and broadcast system issues to maintain uninterrupted transmission.
News 12 New JerseyEdison, NJ
Master Control Operator
03.2013 - 07.2014
Job overview
- Oversaw live playout, integrated commercials, and ensured signal continuity for seamless broadcast.
- Managed playlists, traffic logs, and programming schedules for efficient playback execution.
- Troubleshot automation, playout, and signal issues to maintain broadcast integrity.
NBCUniversalEnglewood Cliffs, NJ
Technical Operations Specialist
03.2012 - 02.2013
Job overview
- Executed rapid source switching and signal recovery to restore broadcast continuity during live programming outages.
- Managed ingest, recording, segmentation, and scheduling of content preparation workflows to ensure timely delivery for broadcasts.
- Monitored 19 NBC/Comcast network feeds, maintaining 99.99% channel reliability.
Education
Rutgers, The State University of New Jersey | The School of CommunicationNew Brunswick, NJ
Bachelor of Arts from Journalism and Media Studies
01-2012
Skills
- OTT & VOD
- Digital content distribution
- Cloud distribution
- Broadcast playout and signal monitoring
- Workflow optimization
- Monitoring & analytics
- Incident response management
- Automation & ticketing
- Compliance, QC & service reliability
Timeline
Digital Operations Specialist
NBCUniversal
06.2023 - 07.2026
Digital Operations Coordinator
NBCUniversal
05.2022 - 06.2023
Master Control Operator
Bloomberg
12.2021 - 04.2022
Master Control Operator
News 12 New Jersey
03.2013 - 07.2014
Technical Operations Specialist
NBCUniversal
03.2012 - 02.2013
Rutgers, The State University of New Jersey | The School of Communication
Bachelor of Arts from Journalism and Media Studies