Abby Pickering
Glenmora,LA
Summary
Adept Medical Assistant/Certified Phlebotomist with a proven track record at Dean Dermatology and Skin Therapy, enhancing clinic efficiency and patient care through expert phlebotomy and EMR/EHR management. Demonstrates exceptional professionalism and patient-focused care, significantly improving patient trust and cooperation. Skilled in HIPAA compliance and clinical documentation, contributing to a safe and efficient healthcare environment.
Overview
3
3
years of professional experience
Work History
Medical Assistant /Certified Phlebotomist
Dean Dermatology and Skin Therapy
12.2020 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Education
Certified - EKG/Phlebotomy Technician
Unitech Training Academy
Alexandria, LA12.2020
High School Diploma -
Oak Hill High School
Elmer, LA05.2019
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Procedure Assistance
- Specimens collection and processing
- Professionalism and Ethics
- Maintaining confidentiality
- Patient Flow Management
- Knowledge of EKG rhythm interpretation
Additional Information
Completed the AHEC program at Rapides Regional Medical Center in Alexandria, LA (June 2018).
Timeline
Medical Assistant /Certified Phlebotomist
Dean Dermatology and Skin Therapy
12.2020 - 06.2024
Certified - EKG/Phlebotomy Technician
Unitech Training Academy
High School Diploma -
Oak Hill High School
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