Qiana Mckenzie
Joliet,IL
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Certified Phlebotomist
Premise Health
Lisle, IL
05.2024 - Current
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Measured vital signs and took medical histories to prepare patients for examination.
- Processed samples accurately and efficiently.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
Paramedical Examiner
Intel
Fremont
01.2013 - Current
- Conducted patient interviews and verified medical records to confirm test requisitions.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Handled special collection procedures, including therapeutic phlebotomy and drug testing.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Performed centrifugation and specimen aliquoting for sample preparation.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Flushed intravenous lines with saline to prevent blockages.
Medical Staff Associate
Urgent Care Home Health
Bridgeview, IL
09.2021 - 01.2024
- Performed pre-employment physicals as required by company policy or regulations.
- Provided first aid treatment for minor injuries sustained in the workplace.
- Scheduled immunizations for employees who are at higher risk due to their jobs or job locations.
- Evaluated employee exposure to hazardous materials, noise levels, ergonomics and other environmental factors.
- Conducted hearing tests for employees exposed to loud noises in the workplace environment.
- Reviewed medical records to determine fitness for duty and return-to-work status.
- Coordinated workers' compensation claims process including investigation, filing paperwork with insurance carrier, providing follow up care.
Rehabilitation Support Worker
Family Guidance Centers
Joliet, IL
01.2019 - 08.2021
- Collaborated with other healthcare professionals to ensure comprehensive care for patients.
- Performed venipuncture and other blood collection procedures according to established standards.
- Processed samples accurately and efficiently.
- Responded quickly and effectively to emergency situations.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
Medical Assistant/Lead Phlebotomist
Greathouse Medical Group
New Lenox, IL
06.2017 - 05.2019
- Answered phones, scheduled appointments, and managed office correspondence.
- Conducted venipuncture to draw blood samples for lab testing.
- Provided assistance during minor surgical procedures.
- Monitored vital signs such as temperature, pulse rate, and respiration rate during examinations or treatments.
- Verified insurance coverage prior to patient visits.
- Performed laboratory tests such as urinalysis, blood glucose levels, and hemoglobin counts.
- Assisted physicians in providing patient care, including taking medical histories and vital signs.
- Collected specimens for testing and analysis.
- Prepared examination rooms with necessary instruments and supplies.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
Plasmapheresis Tech /Certified Medical Assistant
Grifols Plasma Care
Joliet, IL
04.2011 - 11.2014
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
- Assisted in the collection of plasma donations from donors.
- Inspected and sterilized equipment before and after each use according to established protocols.
- Reported any irregularities or problems encountered during the plasma collection process immediately.
- Monitored donor vitals throughout the donation process, such as temperature, pulse rate, blood pressure.
- Provided basic medical care to donors during their donation process as needed.
- Checked hemoglobin levels of individuals prior to blood donation.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Used heel and finger stick methods to obtain blood from capillaries.
Education
Certified Medical Assistant - Medical Assistant
Divinity Institute of Allied Health
Joliet, IL12-2012
Certified Phlebotomist - Phlebotomy
Divinity Institute Of Allied Health
Joliet, IL10-2010
High School Diploma -
Muskegon Heights Academy
Muskegon, MI06-1998
Some College (No Degree) - EMT-B
Joliet Junior College
Joliet, ILSkills
- Medical Terminology
- [Type] coding
- Clinical applications
- Inventory and supply management
- HIPAA Compliance
- Medical Records Management
- EKG
- DNA Testing
- Vital Signs
- Spirometry
- Phlebotomy
- Certified Breath Alcohol Tester
- Urine Analysis
- Ishihara
- Audiometry
- Pulmonary Function Testing
- Quantitative Mask fit
- Geriatric
- Titmus
- Travel Vaccine
- Medication Distribution
- MRO's
- COC's
- Drug Testing including rapids
- Rooming Patient
- Specimen Spin down
- Minor procedure assistance
- Suture removal
- Paramedical Exams
- Charting
- Epic
- Medscripts
- Alscript
- Eclinicals
Affiliations
- Professional Singer
- Songwriter
- Composer
- Award Winner
Certification
- Certified Medical Assistant
- Certified Phlebotomist
- Certified BAT
- Certified COC'S
- Certified Drug Tester
Timeline
Certified Medical Assistant/Certified Phlebotomist
Premise Health
05.2024 - Current
Medical Staff Associate
Urgent Care Home Health
09.2021 - 01.2024
Rehabilitation Support Worker
Family Guidance Centers
01.2019 - 08.2021
Medical Assistant/Lead Phlebotomist
Greathouse Medical Group
06.2017 - 05.2019
Paramedical Examiner
Intel
01.2013 - Current
Plasmapheresis Tech /Certified Medical Assistant
Grifols Plasma Care
04.2011 - 11.2014
Certified Medical Assistant - Medical Assistant
Divinity Institute of Allied Health
Certified Phlebotomist - Phlebotomy
Divinity Institute Of Allied Health
High School Diploma -
Muskegon Heights Academy
Some College (No Degree) - EMT-B
Joliet Junior College
Similar Profiles
Derek Ingle, RNDerek Ingle, RN
Director of Client Operations at Premise HealthDirector of Client Operations at Premise Health
Andrea SlazykAndrea Slazyk
Health Center Manager/Adult Nurse Practitioner at Premise HealthHealth Center Manager/Adult Nurse Practitioner at Premise Health
Michelle "Mickie" SchenianMichelle "Mickie" Schenian
Health Center Manager at Premise HealthHealth Center Manager at Premise Health