Pico Angelo Rivera
Fulshear
Summary
Developed strong teamwork and customer service skills in fast-paced environment, looking to transition into new field. Skilled in effective communication and problem-solving, ensuring tasks are completed efficiently and accurately. Ready to leverage these transferable skills to make meaningful impact in new role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Team Member
Dunkin Donuts
09.2025 - Current
Shift Leader
Altitude Trampoline Park
02.2025 - 09.2025
- Delivered exceptional customer service in a high-energy recreational environment serving hundreds of guests daily.
- Enforced safety protocols and maintained facility standards, reducing incidents.
- Oversaw daily operations including guest check-ins, equipment monitoring, and conflict resolution.
- Mentored and supervised new team members, improving onboarding efficiency and team cohesion.
Education
Associate of Applied Science - Cybersecurity
Houston Community College
Katy, TX08-2027
Skills
- Effective written and verbal communication
- Proficient in multitasking and organization
- Adaptability to new challenges
- Skilled in balancing multiple commitments
- Skilled in Windows 11 navigation
- Fast and accurate typing
- Customer service
- Teamwork and collaboration
- Problem-solving
- Positive attitude
Certification
Food Handlers Certification
ADDITONAL
- UIL Medalist in Music – Achieved recognition for competitive solo performance, demonstrating dedication and discipline.
- First Chair, Regional Band Competition – Led section and provided mentorship to peers during rehearsals and competitions.
- Outstanding Soloist Award – Honored for superior technical skill and expressive musicality at district-level festival.
- Track & Field – Varsity Letter Recipient, contributing to both individual and relay team successes at regional level.
- 100m Dash – Placed in the Top 3 at district competition, consistently improving performance times.
- Relay Team – Advanced to regional meet, collaborating with teammates to achieve competitive results.
Timeline
Team Member
Dunkin Donuts
09.2025 - Current
Shift Leader
Altitude Trampoline Park
02.2025 - 09.2025
Associate of Applied Science - Cybersecurity
Houston Community College
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