Pieke Bouman
Charleston ,IL
Summary
Proven leader and skilled tennis instructor at Kim Clijsters Tennis Academy and Greenwood Country Club, adept in customer service and performance analysis. Enhanced customer satisfaction through innovative strategies and fostered teamwork, significantly improving player development and safety. Excels in problem-solving and maintaining high standards of sportsmanship and coachability. Experience in playing college tennis and interested to work in this field.
Overview
1
1
year of professional experience
Work History
Tennis Associate & Instructor
Kim Clijsters Tennis Academy
05.2023 - Current
- Increased customer satisfaction by helping with complex issues and providing exceptional service at all times.
- Developed and implemented strategies, from own experience, to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels of tennis equipment were maintained.
- Established strong relationships with head coaches, facilitating effective communication across departments and teams.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
- Spoke to student athletes about impact of proper nutrition and adequate sleep on overall performance.
- Challenged players by consistently using positive reinforcement and gentle criticism.
- Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
Tennis Department Associate & Instructor
Greenwood Country Club
08.2023 - 05.2024
- Developed strong communication skills within the team, fostering a positive atmosphere and promoting teamwork.
- Mentored younger players, offering guidance on technique, strategy, and sportsmanship principles.
- Provided valuable input during player evaluations, contributing to roster decisions based on performance metrics and potential growth opportunities.
- Maintained a safe playing environment by enforcing safety guidelines during all instructional sessions effectively.
Education
BBA - IDS, Minor in Bus Admin And Marketing.
Eastern Illinois University
Charleston, IL05.2025
Skills
Customer Service
Time Management
Attention to Detail
Computer Skills
Leadership Qualities
Practice Management
Sports knowledge
Coachability
Accomplishments
- Achieved instructor status by organizing and leading tennis camp for juniors with accuracy and efficiency.
- Experience with coaching high performance junior players
- Successes in prize money tournaments in the Netherlands
- Successes in playing college tennis
Additional Information
Gained leadership status in my college tennis team. Led practices together with coach or on my own when coach was absent. Was captain in my first team that needed leadership qualities and coaching experience.
Languages
Dutch
Native or Bilingual
English
Full Professional
Timeline
Tennis Department Associate & Instructor
Greenwood Country Club
08.2023 - 05.2024
Tennis Associate & Instructor
Kim Clijsters Tennis Academy
05.2023 - Current
BBA - IDS, Minor in Bus Admin And Marketing.
Eastern Illinois University
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