Pier-Angely Capote

• Processes and review employee transactions, including payroll and performance evaluation forms
• Maintain employee personnel and payroll files
• Review payroll entries and transactions in Kronos, including time worked, time off request in request manager and over time sheets
• Complete Worker’s Compensation forms
• Respond to employment verifications
• Processes employee separation pay and overtime
• Responds to inquiries regarding HR policies and procedures
• Prepares, reviews and audit records

• Oversees the supervisor’s performing duties of the service center
• Investigate and handle employees and customers complaints
• Responsible for maintaining positive employee relationships
• Oversee employee training
• Provide counseling and support to the employees and resolve their issues
• Conduct employee evaluations, monthly performance measures, improvement plans, and employee professional development sit downs
• Organize employee engagement activities
• Conduct exit interviews
• Organize and update employee files
• Supervise the preparation of financial, operation reports and bank deposits
• Stay abreast of regulatory changes and updates in DMV, DL, DOR and Florida Statues
• Prepare and handle employee disciplinary actions (PAN)
• Handling time and attendance HRIS and employee relations
• Counsel employees and supervisors regarding job performance

• Proficiency knowledge of Registrations, Titles, Property Taxes (Business and Property) Driver’s License, Concealed Weapons Permits, Hunting and Fishing
• Supporting the Service Center Manager and Assistant Manager with the guidance of Customer Service Specialists
• Ensuring transactions conform to the Department of Motorist Services regulations, Department of Revenue guidelines and the Florida Statutes
• Furnish technical support to service center staff
• Assist with difficult situations to help resolve irate customers
• Complete, weekly and monthly reports in a timely manner

• Prepares work to be accomplished by gathering and sorting documents and related information
• Pays invoices by verifying transaction information, scheduling, preparing disbursements, and obtaining authorization of payment
• Obtains revenue by verifying transaction information, computing charges, and refunds, and preparing and mailing invoices
• Collects revenue by reminding delinquent accounts and notifying customer of insufficient payments
• Prepares financial reports by collecting, analyzing, and summarizing account information

• Responsible for overseeing the booking and reservation process for the airline and travel agents.

• Organized events by coordinating with vendors necessary details.
• Developed a system for tracking ticket sales. refunds, cancellations and exchanges.
• Implement policies and procedures to ensure efficient and accurate booking.
• Responsible for the day to day activities including staff and personnel schedule.
• Maintain quality assurance for operational issues relating to performance.
• Coaching travel agents and implementing targeted strategies to maximize sales.