Golf
Pierce Baldwin
Regional Operations Manager
Puyallup,WA
Summary
Competitive by nature, which fuels the achievement of excellence. Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential.
Collaborative leadership partner with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. Committed to fostering a culture of excellence and delivering exceptional customer experiences.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Regional Operations Manager
Aptive Environmental Pest Control
Seattle, Washington
11.2023 - Current
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Developed processes to save on costs and prevent losses.
- Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
- 6 locations across three different states. Guiding 250-400+ employees to excellence.
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Managed a team of diverse employees, fostering a positive work environment that encouraged collaboration and professional growth.
- Collaborated with sales teams to develop strategies for increasing market share and revenue growth.
- Grew top line revenue by $15 million in first year.
- Enforced compliance with local, state and federal regulations and company standards.
- Led cross-functional teams in pursuing process improvement projects, resulting in increased productivity across departments.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
Operations Manager
Aptive Environmental
Seattle, Washington
05.2023 - 11.2023
- Revived the location in 6 months to top 5 SC.
- Top revenue-producing Service Center in the company.
- Managed inventory and supply chain operations to deliver goods and services timely and accurately.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Trained and guided team members to maintain high productivity and performance metrics.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Sr Area Manager
Aptive Environmental
Denver, Colorado
02.2021 - 04.2023
- Boosted team performance by implementing effective communication and collaboration strategies.
- Established strong relationships with key clients, driving customer satisfaction, and retention.
- Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans.
- Managed multi-unit operations to develop teams and optimize workflows for maximum business results.
- Attracted, retained and developed top talent to enhance team performance.
- Mentored two neighboring Area Managers to success.
Branch Manager
Aptive Environmental
Denver; Long Island, Colorado And New York
11.2018 - 02.2021
- Long Island, NY, opened this new location from nothing to top 5 performing branch. Within 8 months operating grew top line to 1.7 million. Top performing branch 1st year branch in 2019.
- Denver, CO revived underperforming branch to top 10 in 3 months in 2020.
- Managed personnel of up to 235 people in peak season.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Developed six individuals who were promoted by Feb 2021.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Route Sales Manager
Aptive Environmental, Alterra and Eco First
Salt Lake City, Utah; CA; IN,OH, And PA
04.2011 - 11.2018
- Maintained accurate records of daily transactions, mileage, expenses, and other relevant information for reporting purposes.
- Top 5% sales volume on personal sales
- Personal gross revenue over $497,000 total.
- Served as a trainer, co-team leader, team leader and manager. Each year my team grossed $800,000-$1,200,000 in revenue in just four months compared to an industry average of $600,000
- Recruited and trained multi sales times
- Acted as the primary point of contact for customers, ensuring their needs were met promptly and professionally while addressing any concerns that arose along the way.
- Developed new business opportunities for company growth through proactive territory management and customer outreach.
Education
Bachelor of Science - Business Management
Utah Valley University
Orem, UT 08.2012 - 04.2018
Skills
Operational efficiency
Accomplishments
- Supervised team of 500 staff members.
- Guiding six multi-state units to new heights
- Top performing 1st Branch 2019
- Team Captain on UVU Men's Volleyball Team
- Alterra Cup Champion 2013
- Circle of Excellence achiever (3x)
- Successful revival of underperforming locations (2x)
Interests
Sports
Finishing
Outdoors
Timeline
Regional Operations Manager
Aptive Environmental Pest Control
11.2023 - Current
Operations Manager
Aptive Environmental
05.2023 - 11.2023
Sr Area Manager
Aptive Environmental
02.2021 - 04.2023
Branch Manager
Aptive Environmental
11.2018 - 02.2021
Bachelor of Science - Business Management
Utah Valley University
08.2012 - 04.2018
Route Sales Manager
Aptive Environmental, Alterra and Eco First
04.2011 - 11.2018
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