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I am an enthusiastic, self motivated, reliable, and hard working individual. I have a huge passion for aviation, and over 3 years experience in airport management. I am able to work well in a team environment as well as using own initiative. I am a mature team worker and adaptable in challenging situations. I have over 20 years experience in delivering exceptional customer service. I am able to work well under pressure and adhere to strict deadlines. I am very loyal and am a dedicated Husband, Father, and servant of God. Self driven individual with strong organizational and communication skills. Ready to help achieve company goals.

 With over 23 years of industry experience, an accomplished commercial airline professional excited to bring expertise to the Qantas Airways team. Currently serving as an Airport Operations Manager at Air New Zealand, effectively managing daily operations, mitigating impacts, and ensuring customer satisfaction. Previous role as a Customer Service Duty Manager at British Airways equipped with necessary skills and experience to make immediate contributions. Areas of expertise include airline and aircraft safety, flight crew planning and safety, flight operation, flight dispatch, and customer service management. Eager to leverage extensive background in the industry to enhance the success of Qantas Airways. 

Goal-oriented Leader with proven record of success in exceeding sales and customer satisfaction ratings. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Expert Manager effective at motivating top-notch performance with high-energy approach. Keeps employees informed and working hard through monitoring, front-line support and personal coaching. Focused on staying ahead of demand with proactive mindset and good understanding of current market trends. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Rental industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support.

Personable and dedicated individual with 13 years of experience in the general aviation industry as Airport Operations Manager. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and local/ state representatives while promoting airport initiatives, cultivating partnerships and growing business. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Pierce Green, MPA

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Airport Operations Manager

Licensed Insurance Agent

Admissions Counselor

Intern

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Bachelor's degree - Political Science

Master of Arts - Management and Administration

Ph.D. - Homeland Security & Criminal Justice

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Airport Operations Manager

Licensed Insurance Agent

Admissions Counselor

Intern

Bachelor's degree - Political Science

Ph.D. - Homeland Security & Criminal Justice

Master of Arts - Management and Administration

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