Pierce Parker

- Ensured exceptional guest service by maintaining brand standards and resolving customer concerns promptly and professionally

- Coordinated shift operations including food quality control, order accuracy, drive-thru efficiency, and front-of-house performance

- Managed cash handling, drawer counts, and end-of-shift reconciliation with high accuracy

- Trained and mentored new team members on procedures, safety protocols, and customer service expectations

- Monitored inventory levels and communicated supply needs to management to prevent shortages

- Supervised and led a team of employees in a high-volume, fast-paced quick-service environment

- Supported scheduling, delegation of tasks, and performance feedback to maintain team productivity and morale

- Maintained compliance with health, safety, and food handling regulations

- Delivered exceptional customer service by fostering a welcoming environment and effectively addressing concerns.

- Coordinated weekly employee schedules to optimize staffing and ensure smooth daily operations.

- Managed inventory by forecasting supply needs, processing incoming orders, and reducing stockouts through proactive tracking.

- Updated computerized systems for fleet orders, inventory, and service records, enhancing processing speed and accuracy.

- Performed administrative tasks including documentation for claims, ensuring accuracy and completeness.

- Supported daily operations by coordinating routine maintenance tasks and ensuring compliance with company procedures.

- Trained new team members on procedures, improving onboarding efficiency and team performance.

- Handled cash and credit transactions with accuracy and accountability.

- Assisted with opening, closing, and shift‑change procedures to maintain operational flow.

- Maintained cleanliness and organization of work areas in compliance with health and safety standards.

- Supported food preparation and order accuracy, contributing to improved customer satisfaction.