Jody Joaquin
East Rutherford
Summary
Dedicated professional with over 20 years of leadership experience and a strong commitment to customer satisfaction. Proven ability to enhance operational efficiency through effective training and team coordination. Known for adaptability and willingness to support colleagues in fast-paced environments.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin Donuts
07.2022 - 10.2022
- Ensured smooth shift operations through effective team coordination and multitasking.
Trained new employees on food preparation and customer service protocols.
Prepared ice cream and coffee, maintaining high standards of quality.
Handled drive-through orders efficiently to enhance customer satisfaction.
Closed store at night, ensuring thorough cleaning and organization.
Upsold menu items while operating registers to boost sales performance.
Adapted to fast-paced environment by picking up additional shifts as needed.
Received a raise within two weeks due to exceptional performance. - Trained new team members on company policies and procedures.
- Managed inventory levels to maintain stock availability and freshness.
- Ensured compliance with health and safety regulations during shifts.
- Resolved customer complaints promptly to enhance satisfaction.
- Assisted in training new employees on shift operations.
- Checked orders for quality and completeness.
To-Go Hostess
Texas Roadhouse
Murrells Inlet
07.2021 - 07.2022
- Answered phones and managed order entries efficiently.
- Seated guests promptly to enhance dining experience.
- Prepared orders for customer pickup, ensuring accuracy and quality.
- Handled cash transactions accurately in high-volume environment.
- Supported staff by delivering food promptly during busy periods.
- Greeted guests warmly, fostering positive customer interactions.
- Provided exceptional customer service to enhance overall satisfaction.
Bartender
Delaware North
East Rutherford
08.2014 - 10.2015
- Engaged with customers to deliver personalized service and enhance overall experience.
- Mixed and served beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of bar area to facilitate efficient service.
- Stocked supplies and managed inventory to guarantee availability of essential items.
- Performed opening and closing duties, ensuring all supplies were restocked appropriately.
- Greeted customers, providing exceptional service at all times.
- Developed strong working relationships with coworkers through effective communication.
- Managed cash drawer at shift's end, ensuring accuracy of funds received.
School Crossing Guard
Borough of East Rutherford
East Rutherford
08.1996 - 10.2015
- Monitored traffic to ensure safe crossings for students and pedestrians.
- Directed children and parents at busy intersections during school hours.
- Assisted students and pedestrians in safely navigating crosswalks and roads.
- Reported hazardous conditions or incidents to appropriate authorities promptly.
- Educated students on obeying traffic laws and following crossing guard instructions.
- Maintained visibility through consistent use of reflective safety gear.
- Adhered to state and federal regulations regarding student safety at crossings.
Volunteer Firefighter
East Rutherford fire department
East Rutherford
03.1993 - 10.2015
- Responded promptly to emergency calls, delivering critical firefighting support.
- Operated firefighting equipment and tools during emergency situations.
- Administered emergency treatment and medical care to injured individuals.
- Conducted public education programs on fire safety topics, enhancing community awareness.
- Participated in regular training drills, maintaining readiness and skills.
- Engaged in ongoing learning about fire safety regulations and procedures.
- Collaborated with other firefighters and emergency personnel to relay vital information.
- Monitored weather conditions to assess risks from natural disasters.
Volunteer First Responder
East Rutherford Emergency Squad
East Rutherford
03.1993 - 07.2011
- Responded to emergencies by providing immediate medical assistance and first aid.
- Operated emergency vehicles in high-pressure situations to facilitate rapid response.
- Coordinated with police officers during joint responses to complex incidents.
- Conducted patient evaluations to identify necessary treatments and interventions.
- Maintained accurate documentation of incident reports for future reference.
- Acted as first responder, supporting victims by monitoring vital health indicators.
- Trained new recruits on proper use of personal protective equipment for safety compliance.
- Monitored radio dispatch transmissions, ensuring readiness for incoming emergency calls.
Dispatching
Paradise towinh
South Hackensack
05.2008 - 10.2010
- Answered calls, data entry dispatch drivers to calls.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Coordinated emergency response teams using dispatch software and communication systems.
- Managed incoming calls to assess urgency and allocate resources effectively.
- Prioritized emergency requests based on severity and resource availability during high-stress situations.
- Monitored radio communications to stay informed of ongoing situations and resource status.
- Developed strategies for improving efficiency within the dispatch department.
Medical Receptionist
MEDcare Urgent Care
East Rutherford
08.1994 - 08.1995
- Scheduled patient appointments and managed daily calendar for efficient operations.
- Assisted patients with check-in procedures and promptly addressed inquiries to enhance patient satisfaction.
- Answered calls, assisted with office appointments, and facilitated medical insurance and billing inquiries.
- Verified patient insurance information and processed documentation to ensure seamless visit experiences.
- Collected and organized patient records to ensure accurate filing and retrieval.
- Maintained cleanliness and organization of the reception area to enhance patient experience.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
Education
Firefighter certification - Firefighter
Bergen County Police And Fire Academy
Mahwah, NJ08-2001
Certification - Cosmetology
Technical School Teterboro
South Hackensack, NJ06-1994
High school diploma -
Henry P Becton Reg High School
East Rutherford, NJ06-1994
Emergency Medical Technician - Emergency Medical Services
Bergen county EMS training center
Paramount, CA06-1993
Skills
- Medical office experience
- Medical terminology
- Patient triage
- Insurance verification
- Medical billing and coding
- Appointment scheduling
- Patient care coordination
- Medical records management
- HIPAA compliance
- EMR systems proficiency
- Multi-line phone systems operation
- Clerical skills
- Office management
- Computer proficiency
- Customer service excellence
- Phone etiquette
- Hospital experience and support
- Computer proficiency
Certification
- CPR Certification
- Bartender License
- First Aid Certification
- BLS Certification
- AED Certification
- Food Handler Certification
Personal Information
Authorized To Work: US
Timeline
Shift Leader
Dunkin Donuts
07.2022 - 10.2022
To-Go Hostess
Texas Roadhouse
07.2021 - 07.2022
Bartender
Delaware North
08.2014 - 10.2015
Dispatching
Paradise towinh
05.2008 - 10.2010
School Crossing Guard
Borough of East Rutherford
08.1996 - 10.2015
Medical Receptionist
MEDcare Urgent Care
08.1994 - 08.1995
Volunteer Firefighter
East Rutherford fire department
03.1993 - 10.2015
Volunteer First Responder
East Rutherford Emergency Squad
03.1993 - 07.2011
Firefighter certification - Firefighter
Bergen County Police And Fire Academy
Certification - Cosmetology
Technical School Teterboro
High school diploma -
Henry P Becton Reg High School
Emergency Medical Technician - Emergency Medical Services
Bergen county EMS training center