Pierre Delgado
Wichita,KS
Summary
Seasoned Bilingual Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
24
24
years of professional experience
Work History
Installation Manager
DH Pace
04.2023 - Current
- Ensured cost control measures were in place to achieve maximum profitability.
- Fostered client relationships to drive repeat business.
- Conducted post-installation reviews to identify areas for improvement and apply lessons learned to future projects.
- Managed a team of technicians, providing guidance and support to ensure high-quality workmanship.
- Collaborated with sales teams to develop competitive quotes for prospective clients, leading to increased revenue generation opportunities.
- Enhanced customer trust, providing clear communication and updates throughout installation process.
- Coordinated with vendors and suppliers to ensure seamless delivery of materials and equipment for installations.
- Conducted thorough post-installation inspections to verify adherence to design specifications and client expectations.
- Oversaw successful installation of high-value projects, maintaining strict quality control measures.
- Optimized resource allocation, assigning team members to projects based on skills and experience.
- Fostered culture of continuous improvement, encouraging team feedback and implementing suggestions.
- Conducted detailed site surveys to plan installations, avoiding unforeseen issues during execution.
Regional Zone Manager
Kellermeyer Bergensons Services LLC
06.2022 - 04.2023
- Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving goals.
- Collaborated with other Zone Managers to share best practices, optimizing regional operations as a whole.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
- Oversaw facility maintenance tasks to preserve equipment longevity, ensuring that assets remained operational at all times for optimal efficiency levels.
- Developed strong working relationships with vendors to negotiate favorable contracts and secure timely deliveries of goods.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Store Manager
Lowe's Home Improvement
04.2014 - 06.2022
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Reduced shrinkage 10% by closely monitoring inventory and security procedures.
- Improved sales process and tracking with implementation of new point of sale (POS) system.
- Grew company sales 20% by devising strategic promotional plans capitalizing on changing market conditions.
Sales and Leasing Consultant
Eddys Toyota
11.2013 - 04.2014
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated high volume of referrals.
- Kept showroom professional and neat at all times.
- Achieved $400,000 monthly sales goals.
MIlitary Working Dog Kennel Master
United States Air Force
07.2001 - 09.2013
- Patrolled assigned sector as Military Working Dog (MWD) team; responded to alarms at 53 base facilities.
- Enforced Wing, AMC & USAF standards and regulations for over 13,000 military, civilian employees and retirees.
- Provided armed response to hostile activity involving DoD and USAF resources valued at more than $3.6 billion.
- Responsible for health and welfare of assigned canine and for maintaining proficiency as MWD team.
Education
Associate of Arts - Business Administration
American Military University
Charles Town03.2020
Certification - Criminal Justice
Kennel Master/Trainer Course
Lackland AFB, TX, USA2011
Certification - Criminal Justice
Military Working Dog Handler Course
Lackland AFB, TX, USA2008
Associate of Arts - Leadership Training
Airman Leadership School
Panama City, Fl, USA07.2007
Certification - Criminal Justice
Security Forces Academy
San Antonio, TX, USA12.2001
Skills
- Fluent in Spanish
- Team-oriented
- Compelling leadership skills
- Retail Management
- Outstanding communication skills
- Extremely organized
- Listening skills
- Store Operations
Accomplishments
- Provided stable leadership through CEO/executive leadership transition and restructure.
Timeline
Installation Manager
DH Pace
04.2023 - Current
Regional Zone Manager
Kellermeyer Bergensons Services LLC
06.2022 - 04.2023
Store Manager
Lowe's Home Improvement
04.2014 - 06.2022
Sales and Leasing Consultant
Eddys Toyota
11.2013 - 04.2014
MIlitary Working Dog Kennel Master
United States Air Force
07.2001 - 09.2013
Certification - Criminal Justice
Kennel Master/Trainer Course
Certification - Criminal Justice
Military Working Dog Handler Course
Associate of Arts - Business Administration
American Military University
Associate of Arts - Leadership Training
Airman Leadership School
Certification - Criminal Justice
Security Forces Academy