Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Pierre Dende

Portland,ME

Summary

Electronics engineer with 7 years' experience in the IT sector, providing expert-level support to users of different demographic categories. Knows how to assist in providing helpdesk support, troubleshooting and leading a team to achieve its goals.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Associate Desktop Support Technician

L.L. Bean
Freeport, ME
11.2023 - 02.2024
  • Build Skills in maintaining and repairing desktop related equipment.
  • Perform installation and support of desktop operating systems and software.
  • Perform installation and support of desktop computer, printer, and peripheral equipment.
  • Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices.
  • Format, install, set up, maintain, and troubleshoot desktop and laptop computers with and for end users.
  • Troubleshoot and resolve routine problems, escalates complex issues.
  • Maintain asset accuracy utilizing corporate tools. Assist with projects requiring desktop infrastructure support.

IT Installation/Training Instructor

Amadeus IT Group
Libreville, Gabon
04.2016 - 03.2022
  • A consulting engineering working with several clients but particularly the multi-national company Amadeus IT Group that provides software for travel agencies, rental cars, hotel bookings and airline applications.
  • My responsibilities included installing and configuring Amadeus systems for travel agencies.
  • In addition, I trained these agencies in using the Amadeus products.

Technical Manager

TravelPort International
Libreville, Gabon
07.2015 - 02.2016
  • Drawing up solution plans and proposing solutions to technical problems encountered by company customers using Galileo software.
  • Sales management of products used by the company's customers.
  • Help desk for company customers and troubleshooting of technical difficulties encountered by customers
  • Trainer on the company's Galileo products and software

Senior Technician Apprentice

Moov Africa Togo
Lomé, Togo
06.2012 - 09.2012
  • Supervision of the GSM network and on-site intervention in the event of a crisis.
  • Monitor the monitors to detect any problems encountered by any of the system's modules in transmitting and receiving the GSM signal.
  • Supervise monitors for proper collection of data received by sites, and evaluate and filter them for good teamwork.

Education

Certificates Earned - OSHA10 Construction, IronRidge, SolarEdge, Enphase

ReVision Energy & PAE
Portland, ME
04-2024

Master of Science - Industrial Electronics Technology

Institut Africain D’Administration Et D’Etudes Com
Togo
07-2014

High School Diploma -

High School Lycée D’Etat De Port-Gentil
07-2006

Skills

  • Root Cause Analysis
  • Technical Support
  • Remote Support
  • Hardware diagnostics
  • Hardware troubleshooting
  • System Configuration

Certification

  • Construction Course - Certified OSHA 10-Hour
  • Fundamentals Training - Certified SolarEdge
  • Solar PV Installation Training - Certificate Enphase
  • Various IronRidge certifications earned (can list if needed)
  • Various IT certifications earned (can list if neede)

Languages

English
Professional
French
Native/ Bilingual
Lingala
Native/ Bilingual

Interests

  • Strong interest in electronic circuit design
  • Taekwondo (1st dan Black Belt)
  • DIY

Timeline

Associate Desktop Support Technician

L.L. Bean
11.2023 - 02.2024

IT Installation/Training Instructor

Amadeus IT Group
04.2016 - 03.2022

Technical Manager

TravelPort International
07.2015 - 02.2016

Senior Technician Apprentice

Moov Africa Togo
06.2012 - 09.2012

Certificates Earned - OSHA10 Construction, IronRidge, SolarEdge, Enphase

ReVision Energy & PAE

Master of Science - Industrial Electronics Technology

Institut Africain D’Administration Et D’Etudes Com

High School Diploma -

High School Lycée D’Etat De Port-Gentil

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Pierre Dende